Job Purpose The System Operations Analyst I is responsible for providing immediate assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff to ensure high customer satisfaction and minimize IT-related problems. This entry-level role supports the daily operations of industry-leading trading exchanges, Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 setting requiring shift rotation and/or weekend work.

Responsibilities

- Assist with troubleshooting and resolving day-to-day internal and customer issues.

- Provide direct support to clients.

- Maintain operations and administration of ICE/NYSE systems using established policies and procedures.

- Adhere to Incident Management policy, maintaining ownership of production incidents, including communication, escalation, and follow-up for root cause analysis.

- Prepare and maintain documentation for troubleshooting and escalation procedures.

- Control computer systems on schedule using computer system consoles, operator checklists,



and third-party software.

Knowledge and Experience

- Associates/Bachelor's degree or equivalent systems/application support experience.

- Beginner-level experience with Linux Operating System.

- Ability to work in a service-oriented team environment.

- Strong customer focus and dedication to providing the best possible user experience.

- Effective communication skills with both technical and business resources.

- Critical thinking and analytical problem-solving skills.

- Demonstrated reliability, flexibility, and attention to detail.

- Scheduling flexibility required.

Preferred Knowledge and Experience

- Experience or exposure to financial and investment industries/technologies.

- Basic Unix Shell scripting skills.

- Help Desk or customer service experience.

- Basic knowledge of FIX Protocol.

- Experience with enterprise monitoring solutions.

- Knowledge of TCP/IP, UDP, and Multicast protocols.

- Basic knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad