freshers and Experienced

Freshers:24k

Experienced:34k

Roles and Responsibilities

- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

- 0-5 years of experience in BPO industry or related field (education/CSR).
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Solid problem-solving skills with attention to detail.
- Willingness to learn new processes quickly.

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📌 Alorica hiring , Salary belandoor/Global village location (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru