Role: AI-Native Product Designer

About Birdeye

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You’ll Do

This role sits at the intersection of design and product — and it matters right now because Birdeye is reimagining how AI can do the work for our 150,000+ business customers. You won't be handed a spec sheet. You'll help write it. You'll own the end-to-end experience of AI-driven product workflows — from the first prototype to the shipped product — and your decisions will directly shape how we build for the next decade.

This is a remote-first role open to candidates based in India. Work hours will align with the IST time zone.

Responsibilities:

This is a hands-on IC role — we're not looking for someone to manage designers, we're looking for someone who still loves to build.





- Design and define AI-native product workflows, including automation and agent-driven experiences.
- Rapidly prototype product ideas using AI tools, APIs, and live environments to validate concepts early.
- Contribute to defining end-to-end user workflows, including interaction patterns and system behavior.
- Mentor designers on hands-on prototyping and product thinking to help strengthen product-building capabilities within the team.

Requirements & Must-Haves:

- Bachelor’s degree or equivalent practical experience
- 8+ years of related experience (B2B or SaaS background highly preferred)
- Proven experience as a Lead Product Designer in building complex digital products.
- Strong product thinking and systems design capability.
- Comfortable working with AI tools, APIs, prompts, and prototyping environments.
- Ability to translate customer problems into structured product workflows, not just UI designs.
- Robust collaboration skills with product and engineering teams.

Why You'll Join Us: At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all time

📌 AI-Native Product Builder (India)
🏢 Birdeye
📍 India