Experience: 0–1 years (Freshers welcome)

Type: Full time

About the Role

We're looking for an AI Customer Success Associate to be the dedicated point of contact for clients on the Nunar automation platform. You'll own the client's experience end-to-end — making sure their AI/OCR-powered document workflows run smoothly, extracted data is accurate, issues get resolved fast, and they always know where things stand. This is a hands-on role where customer success meets AI: you'll validate workflows, troubleshoot with the tech team, and communicate outcomes clearly to the client.

What You'll Do

- Be the client's trusted contact for their automation workflows — understand their needs, set expectations, and keep them updated proactively.
- Review submitted jobs and verify that AI/OCR workflows run correctly end-to-end (Document → OCR → JSON → Workflow → RPA → Output).
- Validate extracted and processed data for accuracy; catch missing, incorrect, or mismatched values before they become client issues.
- Log and track issues clearly (what happened, steps to reproduce, expected vs. actual), coordinate fixes with the engineering team, and confirm resolution with the client.




- Support new workflow POCs for clients — help configure, test, and demo before go-live.
- Make light edits to existing Python scripts and flag anything beyond your depth to senior engineers.
- Maintain clean records of client interactions, issues, and workflow status; send regular updates.
- Handle client questions and concerns with patience and professionalism, escalating only when needed.

What You Need

- Strong communication skills and a genuine interest in customer-facing work.
- Basic Python and JSON familiarity; comfortable with logical/analytical thinking.
- Detail-oriented, patient, and organized — comfortable with repetitive validation work.
- Bachelor's degree in Computer Science, IT, or related field (freshers welcome; strong aptitude can offset lack of specialization).

Nice to Have Exposure to OCR/document processing, RPA tools, REST APIs/Postman, SQL, or Git.

What You'll Gain

Direct client ownership experience plus hands-on exposure to AI/OCR, workflow automation, RPA, and Python — a strong foundation for a career at the intersection of customer success and AI operations.

📌 AI Customer Success Associate (Chennai)
🏢 Hakuna Matata Solutions
📍 Chennai