AGM – Service Partner Operations

Location- Bangalore

Reporting to- Head SPO

Are you a strategic operations leader with deep expe r tise in managing large-scale logistics, channel networks, and 3PL/4PL ecosystems? We are looking for an AGM – Service Partner Operations to join our team at our Corporate Headquarters in Bangalore.

In this pivotal role, you will design, implement, and scale end-to-end channel logistics programs—driving first-mile to last-mile process optimization, elevating SLA performance, and managing partner networks across India.

Key Responsibilities

- Channel Strategy & Execution: Design and scale customized logistics programs across B2B, B2C, and C2C channel partner networks, fulfillment hubs, and 3PL partners.
- Process & SLA Optimization: Identify operational bottlenecks across first-mile and last-mile routes to enhance pickup, transit, and delivery performance metrics.
- Partner Ecosystem Management: Collaborate with 3PL providers and channel partner teams to govern SLAs, review performance, negotiate contracts, and scale network capacity.
- Network Expansion & Onboarding: Manage the recruitment, replenishment,



and scaling of channel partners aligned with business expansion goals.
- Partner Enablement & Training: Oversee online and offline training programs to upskill channel partner teams on operational workflows and logistics tools.
- Cross-Functional & Tech Collaboration: Partner with Sales, Product, Ops, and Customer Support teams while driving the adoption of automated logistics tools for real-time tracking, compliance, and payment visibility.

What We Are Looking For

- Experience: 5–8 years in Program or Operations Management, with a explicit focus on logistics, channel distribution, and partner management.
- Domain Expertise: In-depth knowledge of B2B/B2C express distribution networks, 3PL/4PL management, warehousing, and multi-channel fulfillment models.
- Education: Bachelor’s degree in Supply Chain, Business, Engineering, or a related field (MBA or PMP certification preferred).
- Skills: Strong leadership in driving cross-functional programs, data-driven cost/SLA tracking, and hands-on familiarity with modern supply chain tools.

📌 AGM Service Partner Operations (Bangalore Urban)
🏢 DTDC Express
📍 Bangalore Urban