Job Details

- Job Title: AgencyManager-Collections Micro Banking

- Grade: DM-II

- Department: Collections

- Sub-Department: MicroBanking

- Type of Position: Full-time

- Location: Cluster

- Reports To: AreaCollection manager

- Reporting Into: NA

Role Purpose Objective

- Thisrole is vital as it is end to end vendor management, agency shallbe handling both NPA Write-off accounts, key area consistsof agency man power handling, proper allocation, daily recovery audit management as per company norms

- Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling ensure timely payout release

- Inabsence of this position, the above few critical aspects wouldnot be monitored closely which is a must in agency management

Size Of The Role

- PortfolioManaged - 3k accounts with 60 cr. portfolio

- Numberof vendors/ consultants - one or more as per the area allotted

- Number of portfolio products - Micro Banking

Key Duties Responsibilities Of The Role

Business/Financials (Only Relevant Roles)

- PlanningStrategy

- Responsibleof handling entire collection agencies operation

- Onboardingof current agencies as per area portfolio in delinquency

- Planningof allocation and proper distribution of portfolio with strongexecution





- Ensurethe recovery targets are met

- Maintainingof account wise strong feedback mechanism

- Drivecollection strategy as per the portfolio and area understanding

Budgeting

- To work on increasing the productivity

- Needto work on cost to recovery ratio and ensure cost low at anytime

Manpower Planning Sales Planning

- Propermanpower planning as per portfolio in the given area

- Planagency/team wise targets to achieve the monthly targets

Core Function Areas of Responsibility (AORs)

- Ensureproper allocation for agency teams and drive for productivity

- Ensureregular field visits along with the agency teams for bettercontrol

- Provideall necessary legal action support to agency to perform better

- Ensurecollection software utilization if any at the fullest extent

Customer (Internal External)

- Customercentric AORs

- Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss

- Ensureand maintain fair collection practice from agency staffs

Stakeholders Interactions

- Stakeholders interactions

Location - Thiruvarur,Krishnagiri,Puducherry,Kumbakonam,Kunnamkulam,Shimoga,Sivakasi,Mysuru,Mayiladuthurai,Udumalaipettai,Tiruppur,Bengaluru,Coimbatore,Peenya,Ambasamudram,Kallakkurichi,Bhadravati

📌 Agency Manager-Collections Micro Banking (Krishnagiri)
🏢 Ujjivan Small Finance Bank
📍 Krishnagiri