Job Summary

Key Responsibilities

1. Saneforce CRM Management

- Daily monitoring and management of Saneforce CRM.
- Create, update and maintain Doctor Lists and Chemist Lists.
- Maintain Employee / MR / ASM master data.
- Monitor daily DCR submission and compliance.
- Track pending, missing and incomplete DCRs.
- Coordinate with field staff for DCR corrections and updates.
- Monitor Tour Plans and adherence.
- Coordinate with Saneforce support team for technical issues.

2. Field Staff Monitoring

- Monitor daily field activities of MRs, ASMs and Managers.
- Track Doctor Calls and Chemist Calls.
- Prepare Doctor Call Average and Field Activity Reports.
- Monitor field coverage and reporting compliance.
- Prepare Missing Call / Non-Reporting Reports.
- Coordinate with HR and Sales Managers regarding field staff attendance and activities.
- Maintain proper records of field staff performance and activities.

3. Online Order Processing & Management

- Process and monitor online orders received through various e-commerce platforms, company portals and online sales channels.
- Verify customer, product, quantity, pricing and order details.
- Coordinate with Accounts and Dispatch teams for order processing.
- Track orders from Order Received → Processing → Dispatch → Delivery.
- Monitor pending, cancelled, rejected, blocked and failed orders.
- Follow up on delayed or pending orders.
- Maintain daily order tracking records in Excel.
- Prepare Daily / Weekly / Monthly Online Order Reports.
- Coordinate for order amendments, cancellations and customer/order-related issues.
- Maintain proper records of online orders and supporting documents.




- Monitor order status and ensure timely processing.

4. Company Documentation

- Maintain company records and significant documents.
- Prepare and maintain letters, statements, reports and internal documents.
- Maintain physical and digital filing systems.
- Support HR and Management in documentation work.
- Maintain confidential company documents as instructed by Management.
- Assist in preparing presentations and official correspondence when required.

5. Excel & MIS Reporting – Mandatory The candidate must have strong knowledge of Advanced Microsoft Excel.

Responsibilities include

- Daily / Weekly / Monthly MIS Reports.
- Pivot Tables.
- XLOOKUP / VLOOKUP.
- IF / SUMIFS / COUNTIFS.
- Data sorting, filtering and cleaning.
- Excel-based tracking sheets.
- Basic Dashboards.
- Field Activity Reports.
- DCR Compliance Reports.
- Online Order Tracking Reports.
- Pending / Exception Reports.
- Management Reports.

6. Coordination

- Coordinate with HR, Sales, Management.
- Coordinate with online order platforms and concerned teams.
- Follow up with field staff for pending information.
- Ensure timely submission of required reports.
- Communicate operational updates to concerned departments.
- Support Management with day-to-day administrative requirements.




- Handle ad-hoc reports and administrative assignments.

Required Skills

Mandatory

- Advanced Microsoft Excel
- Pivot Tables
- XLOOKUP / VLOOKUP
- IF / SUMIFS / COUNTIFS
- MIS Reporting
- Data Management
- Documentation & Record Management

Preferred

- Saneforce CRM experience
- E-commerce / Online Order Processing experience
- Pharma Industry experience
- Google Sheets
- Basic PowerPoint
- Good communication and coordination skills

Educational Qualification

- B.Com /BA

Fresher Can apply

Key Performance Indicators (KPIs)

- 100% DCR Compliance Monitoring.
- Timely Saneforce data updates.
- Accurate Doctor / Chemist / Employee Master Data.
- Timely preparation of Daily / Weekly MIS.
- Accurate and timely Online Order Processing.
- Timely follow-up on pending orders.
- Minimum order-processing errors.
- Proper maintenance of company documentation.
- Timely submission of Field Activity Reports.
- Effective coordination with internal departments.

Preferred Candidate Profile

- Strong command of Advanced Excel.
- Good data-handling and MIS skills.
- Good online order processing knowledge.
- Strong follow-up and coordination skills.
- Good written and verbal communication.
- Detail-oriented and organized.
- Ability to handle confidential company information.
- Ability to work under strict reporting deadlines.
- Proactive and responsible attitude.

Role Focus Saneforce + Field Operations + Online Order Processing + Company Documentation + Advanced Excel/MIS + Internal Coordination

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

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