Home Care Office Administrator —Full time

Virtuous BPO is looking for full time Admin Assistant for our US client. You'll be the voice families hear when they call about care, and the person who makes sure every shift has a caregiver in it.

What you'll own

- Intake: answer inbound calls from prospective clients, capture care needs and timelines, route to our RN for assessment, track every lead in eRSP.
- Client care: field questions and reschedule requests; log complaints with full detail. Anything clinical or safety-related gets escalated to the RN immediately — you document and escalate, you don't resolve.
- Scheduling: assign active caregivers to confirmed shifts, cover call-outs fast, review completed shifts and flag no-shows or late arrivals.
- Payroll: reconcile EVV/clocked hours against scheduled hours,



flag every discrepancy before submission, update QuickBooks Payroll.
- Billing: invoice from confirmed hours, catch errors before invoices go out, chase unpaid balances, keep eRSP and QuickBooks clean.

You need

- 2+ years experience in North American Voice/Admin Process.
- Excellent Communication Skills (Verbal , Non Verbal). No first language infleunce please.
- Tech Saavy

Bonus: eRSP, WellSky, ClearCare or AxisCare · QuickBooks · EVV familiarity Location : Sec V, Kolkata

Timings : 05:30 PM to 02:30 AM (EST Timings)(Mon - Fri)

Salary : 3,00,000 - 3,50,000 Per Annum

Apply: Send your resume to [email protected]

📌 Admin Assistant for US Process (Kolkata)
🏢 SourceDesk
📍 Kolkata