Account Manager

ABOUT WISEMONK

Wisemonk is an Employer of Record and global hiring platform for companies building teams in India. We handle hiring, payroll, compliance, equipment, and everything else that comes with employing people in a country you don't have an entity in. More than 300 companies, most of them US-headquartered, run their India operations through us.

THE ROLE

You will own a portfolio of existing accounts and be responsible for growing them. That work starts at onboarding, when a recent client is still deciding how much of their India presence to build with us, and continues through every expansion conversation after that: more headcount, new functions, additional services, new locations.

Most of our clients are technology and IT services companies. Their India teams are engineering pods, delivery teams, support functions, and increasingly full product groups. To grow these accounts you need to understand how their projects get staffed and run, what their hiring plan looks like two quarters out, and where they are likely to hit friction. An expansion conversation here is usually a workforce planning conversation first and a commercial one second.

You will work directly with senior people at these companies: VPs of Engineering, Heads of Delivery, COOs, sometimes founders. Many of them have never employed anyone in India before and are relying on you to tell them how it works.

This role carries an expansion and upsell target.

WHAT YOU WILL DO

- Own a quota for expansion and upsell across a defined portfolio of accounts.
- Run onboarding for new clients, from signature through their first successful hires in India.
- Build account plans and expansion roadmaps: where the client is headed,



what they will need, and when.
- Write and present proposals for additional headcount, new services, and expanded scope.
- Handle the questions clients bring you day to day on payroll, statutory compliance, notice periods, equipment, offboarding, and contractor conversion, and know when to bring in a specialist rather than improvise.
- Oversee delivery when an account needs it, coordinating across recruitment, payroll, and compliance so the client gets one answer instead of four.
- Run quarterly business reviews with client leadership.
- Keep account health visible internally: renewal risk, expansion signals, open escalations, and what is actually happening inside the account.

WHAT WE ARE LOOKING FOR

- 3 to 5 years in account management, client servicing, or delivery management, ideally at an IT services, staffing, consulting, or B2B services company.
- Direct experience with international clients, preferably US or European.
- Working knowledge of how IT and engineering projects are resourced and delivered: team structures, ramp-up, billing models, utilisation, attrition and backfill.
- Some understanding of how companies plan and manage a distributed workforce, including offshore or vendor-managed teams.
- Comfort holding a commercial conversation with someone two or three levels more senior than you, in a company you have only ever met over video.
- Clear written English. A large part of this job is proposals, emails, and account notes read by people who will never meet you in person.
- Willingness to overlap with US hours for part of the day.

Useful but not required: exposure to EOR, PEO, staffing, or global payroll; familiarity with Indian employment law and statutory compliance.

📌 Account Manager (Bengaluru)
🏢 Wisemonk
📍 Bengaluru