Customer Service & Email Process Intern | Customer Support | Email | Chat | Communication

Crossing Infotech is offering a full-time remote internship chance for an aspiring customer service professional to gain practical exposure to customer communication, email support, chat support, query handling, documentation, and customer service operations.

The role focuses on assisting customers through email and chat channels, understanding their requirements, providing accurate information, and supporting day-to-day customer service processes.

Position

Customer Service & Email Process Intern

Focus Areas

- Customer Service
- Email Support
- Chat Support
- Customer Communication
- Query Resolution
- Documentation
- Data Entry
- Support Operations

Responsibilities

- Respond to customer queries through email and chat channels.
- Understand customer requirements and provide clear and professional responses.
- Assist customers with general service and process-related queries.
- Follow established customer service procedures and communication guidelines.
- Escalate complex or unresolved queries to the appropriate team.
- Maintain accurate records of customer interactions and requests.
- Track customer queries and assist with monitoring their resolution status.
- Perform basic data entry and documentation related to customer interactions.
- Follow up on pending requests when required.
- Maintain professional and courteous communication with customers.
- Identify recurring customer queries and share relevant observations with the team.
- Assist with preparing basic customer service reports and summaries.
- Maintain confidentiality when handling customer and business information.
- Complete assigned customer service and process-related tasks within agreed timelines.

Who Should Apply?

This internship is suitable for candidates who:

- Have good written and verbal communication skills.
- Are comfortable communicating with customers through email and chat.




- Have good typing and written English skills.
- Can understand customer queries and respond clearly.
- Have good attention to detail.
- Have a patient and professional approach to customer interactions.
- Can manage multiple requests and prioritize assigned tasks.
- Have basic computer and internet skills.
- Can work independently and collaboratively in a remote environment.
- Are eager to gain practical experience in Customer Service.

Students, fresh graduates, and candidates with academic, personal, or previous experience in customer service, communication, support, or process-based work are encouraged to apply.

Preferred Qualifications

- Pursuing or recently completed a degree or diploma in Business Administration, Management, Commerce, Communication, Computer Applications, or a related field.
- Previous exposure to customer support or email-based communication is an advantage.
- Basic knowledge of Microsoft Excel or Google Sheets is an advantage.
- Familiarity with CRM, ticketing, or customer support tools is an advantage.
- Strong written English communication is preferred.

Internship Details

Employment Type: Full-time Internship

Workplace: Remote

Location: India

Internship Term: 1–3 Months

Stipend: ₹16,500 per month

About Crossing Infotech

Crossing Infotech is an IT and Healthcare Staffing and Recruitment company helping organizations connect with skilled, qualified, and reliable talent across India.

The company supports organizations through IT staffing and recruitment, healthcare staffing and recruitment, permanent hiring, contract and temporary staffing, bulk recruitment, specialized talent acquisition, and recruitment process support.

Crossing Infotech works with startups, SMEs, hospitals, healthcare organizations, technology companies, and growing enterprises.

Application Deadline

31 August 2026

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📌 Account / MIS Executive Intern (India)
🏢 Crossing Infotech
📍 India