Job ID:

JDTS00174

Posted on: 2024-07-24

Status: Active

About Us

We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach and customer base all around the globe. We are headquartered in Naperville, IL and have presence in Costa Rica, Australia, Canada, and India. We are proud to work with Fortune 500 clients from diverse industries such as IT, Healthcare, Banking, Retail, Telecom, Human Resources, Engineering, Light Industrial, Finance, Call Center, Clerical, Customer Service, Aviation, Media & Entertainment, and Professional Services. At PTS Consulting Services, it is believed that success is a derivative of Quality. To ensure the best outcome from each engagement with our clients, we create a holistic partnership focused on the strategy, execution, and overall outcome quality.

It’s an exciting time to work here at PTS Consulting, as the company is on a verge of major growth. We value our clients, and more importantly we value, retain, and grow our employees through a strong employee engagement culture. Come Join Us!!

Position Details:

Job Category: Permanent, Department/Group: Accounts

Location:

San José, San José Province, Costa Rica, Latam

Benefits:

Travel Required: No, Salary: , Position Type: Full time, Will Train Applicant(s): No

Role and Responsibilities:

1. Client Relationship Management: o Serve as the primary point of contact for assigned clients, ensuring their needs are met promptly and effectively. o Build and maintain solid,



long-lasting client relationships through regular communication and exceptional service. o Address client queries, concerns, and complaints in a timely and professional manner. 2. Account Growth and Development: o Identify opportunities to upsell and cross-sell products and services to existing clients. o Develop and implement account strategies to achieve sales targets and drive revenue growth. o Conduct regular business reviews with clients to understand their goals and provide solutions that meet their needs. 3. Coordination and Collaboration: o Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure seamless service delivery. o Communicate client requirements and feedback to relevant departments to ensure continuous improvement. o Coordinate with the finance team to ensure timely invoicing and payment collection. 4. Sales and Performance Tracking: o Monitor and analyze account performance metrics to identify trends and areas for improvement. o Prepare and present reports on account status, sales performance, and forecasts to senior management. o Achieve or exceed assigned sales quotas and objectives. 5. Contract and Agreement Management: o Negotiate contract terms and conditions with clients, ensuring mutually beneficial agreements.



o Manage contract renewals and extensions to maintain continuous service. o Ensure compliance with company policies and procedures in all client interactions and agreements. 6. Market Research and Industry Knowledge: o Stay informed about industry trends, market conditions, and competitor activities. o Conduct market research to identify potential new clients and business opportunities. o Attend industry events, conferences, and networking opportunities to build a professional network and promote company services.

Qualifications and Education Requirements:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field. • Experience: Minimum of 3-5 years of experience in account management, sales, or a related role. • Skills: o Strong communication and interpersonal skills. o Excellent negotiation and problem-solving abilities. o Proven track record of achieving sales targets and growing client accounts. o Proficiency in CRM software and Microsoft Office Suite. • Attributes: o High level of professionalism and customer focus. o Strong organizational and time management skills. o Ability to work independently and as part of a team. o Adaptability and willingness to learn

Preferred Skills:

Working Conditions: • This position typically works in an office workplace with regular client visits. • May involve travel to meet clients, attend industry events, or conduct market research. • May require extended working hours to meet client needs and achieve sales targets.

Additional Notes:

Location: Costa Rica, San José, Lindora

📌 Account Manager (VRS Nagar)
🏢 PTS Consulting Services
📍 VRS Nagar