Responsible for providing academic and administrative support to students from admission to program completion, ensuring high student satisfaction, re-registration, and completion rates.
Key Responsibilities:
- Handle student queries through calls, emails, and chat.
- Track student academic progress, assignments, projects, and submissions.
- Make inbound/outbound calls to support and engage students.
- Coordinate with university teams to resolve student issues within TAT.
- Maintain student MIS and reports using Excel/PPT.
- Ensure student satisfaction, retention, and semester re-registration.
- Identify and escalate priority issues when required.
Required Skills:
- Excellent verbal & written communication.
- Student counselling/academic support experience.
- Positive knowledge of Excel, CRM/ticketing systems.
- Strong problem-solving, multitasking & interpersonal skills.
- Willingness to work on rotational weekends.
Preferred: Experience in handling inbound & outbound calls. Language :- Hindi Mandatory