Job Title: Executive – CX & L&D; Location: Bangalore
Role: Regional Trainer (Bangalore)
Department: CX & L&D;
Role Overview:
At Chai Point, we believe a great cup of chai can power conversations, ideas, and experiences. With hundreds of experience stores and millions of cups served, our mission is easy — serve amazing chai and create delightful customer experiences every single day.
To make that happen, we invest in our people. That’s where you come in.
Key Responsibilities:
1. Deliver Impactful Training
Conduct engaging classroom and on-the-job training for store partners, Brewing Bot Team and also Regional Managers.
Train teams on product knowledge, service standards, store operations and customer experience.
Use the 4-Step Training Method to ensure learning translates into performance.
2. Enable Store Teams to Succeed
Support new store openings and partner onboarding.
Coach store partners on speed of service, quality, and upselling techniques.
Work closely with store managers to close skill gaps.
3. Maintain Training Standards
Ensure training SOPs and operational standards are consistently followed across stores.
Conduct training audits and skill assessments.
4. Drive Learning Engagement
Facilitate group training, one-on-one coaching, and digital learning sessions.
Create a fun and interactive learning environment that motivates store teams.
5. Measure Training Effectiveness
Track training completion, partner performance and feedback.
Share insights with the L&D; team to continuously improve training programs.
6. Be a Project Whiz
Be a project coordinator for our Learning Projects from time to time




Keep the self-learning metrics high to learn about the L&D; and QSR industry
6. Manage the LMS for the BVOC and DVOC program
Lead mentor for the BVOC and DVOC program
Ensure assignments, submissions are followed up and coordination with the university is done on time.
Requirements:
Education
Graduate in Hospitality / Hotel Management / Business Administration / HR
Certification in Training or Learning & Development is a plus.
Experience
1 – 3 years of experience in training, hospitality, retail or QSR operations.
Experience in conducting training sessions or facilitating workshops.
Skills
Excellent communication and presentation skills
Ability to engage and energize large groups
Strong coaching and mentoring skills
Good understanding of customer service and operations
Basic knowledge of training tools, SOPs and assessments
Ability to travel to sites within the region to ensure hands-on learning for all partners
Personality Traits
Passionate about people development
Energetic and comfortable in fast-paced environments
A natural storyteller and trainer
Customer obsessed
Hands-on and willing to spend time at stores
A learning initiative for yourself and the team
Why Join Chai Point?
Be part of India’s largest organized chai platform
Work in a high-energy, people-first culture
Opportunity to shape the learning journey of thousands of store partners
Grow your career in operations, training and leadership
Work along with a cool team and great mentors to shape your career.
If you love chai or coffee, people, and making learning exciting — this role is for you.

📌 Executive - Learning and Development & CX (Bengaluru)
🏢 Chai Point
📍 Bengaluru