Customer Service Executive (Ahmedabad)

Customer Service Executive (Ahmedabad)

30 Aug
|
SAFE SEA LOGISTICS PRIVATE
|
Ahmedabad

30 Aug

SAFE SEA LOGISTICS PRIVATE

Ahmedabad

We are hiring an Export Import Executive to manage Export & Import Documentation, Client Coordination, and B2B Operations for multiple Manufacturing Accounts. This role is ideal for candidates interested in Export Import Operations, Client Servicing, and Back Office Management.

Roles & Responsibilities

- Manage Export & Import Documentation, including Invoices, Bills of Lading, Customs Documentation, and Shipping Records
- Handle Client Coordination, Client Servicing, Customer Support, and Client Follow-up
- Support Order Processing, Order Management, Production Planning, and Dispatch Coordination
- Maintain MIS, Excel Sheets, Data Management, and Back Office Records
- Track Packaging Material, Client-owned Materials, and assist in Client Documentation
- Coordinate with Manufacturing Operations, Factory Teams, Stores, and Dispatch Teams
- Assist in Telecalling, Customer Care, and Client Escalation Handling
- Ensure smooth B2B Client Coordination and Export Import Operations

Key Responsibilities:

- Oversee customs clearance and import/export documentation.
- Coordinate with customs brokers, freight forwarders, shipping lines, and transporters.
- Manage inbound and outbound logistics operations.
- Ensure timely clearance, dispatch,



and delivery of shipments.
- Monitor freight costs and optimize logistics expenses.
- Ensure compliance with customs, DGFT, and other regulatory requirements.
- Resolve shipment delays, customs issues, and logistics challenges.
- Maintain accurate records of imports, exports, duties, and logistics expenses.
- Develop and maintain relationships with logistics service providers.
- Lead and supervise the C&F; and logistics team.

Eligibility & Preferred Background

- Graduate / Post-Graduate
- Freshers and candidates with experience in Export Import Operations, Documentation, Client Coordination, Back Office Operations, Order Processing, or Telecalling Executive can apply
- Strong English Communication, Coordination Skills, Teamwork, Problem-Solving Ability, and Client Handling Expertise
- 2+ years of experience in Clearing & Forwarding, Import-Export, or Logistics Management.

Job Location

Ahmedabad (Only Ahmedabad based candidates should apply)

Job Location : Ashram Road (income tax), Ahmedabad

On Call Assistance:

(phone hidden) || Mahendra

Email

[email protected]

Job Type:

Full time

📌 Customer Service Executive (Ahmedabad)
🏢 SAFE SEA LOGISTICS PRIVATE
📍 Ahmedabad

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