JOB DESCRIPTIONCenter In-Charge – Cancer Healer Center Department: Center Operations
Position: Center In-Charge
Employment Type: Full-Time
Experience: 3–5+ Years
Qualification: Bachelor's Degree / Healthcare Management or Relevant Field
Location: Multiple Locations Across India
Reporting To: Regional / Corporate Management

About Cancer Healer Center Established in 1997 , Cancer Healer Center is a specialized healthcare organization focused on providing patient-centric cancer care through its innovative Cancer Healer Medicine approach and immunotherapy. With multiple centers across India, CHC is committed to delivering compassionate care while addressing the physical, mental and emotional needs of patients and their families.

Position Overview Cancer Healer Center is looking for an experienced and highly responsible Center In-Charge to take ownership of the day-to-day operations, patient experience, team performance, administration and business performance of the center.
The Center In-Charge will be responsible for ensuring that the center functions efficiently, patients receive a high-quality and compassionate experience, employees perform effectively, and the center achieves its operational and revenue objectives.
This is a hands-on leadership role requiring solid people management, operational discipline, commercial understanding and excellent patient-handling skills.

Key Responsibilities1. Center Operations Take overall responsibility for the smooth functioning of the center.
Ensure day-to-day operations are conducted efficiently and professionally.
Implement and monitor CHC's SOPs, policies and operational standards.
Ensure compliance with applicable safety and service standards.
Identify operational gaps and implement timely corrective measures.
Ensure effective coordination between clinical, front-office and support functions.
Maintain a clean, organized and patient-friendly center environment.
2. Patient Experience & Service Excellence Ensure a seamless and positive patient experience at every stage of the patient journey.
Monitor patient interactions and service quality across the center.
Personally address important patient concerns and complaints.
Ensure patient issues are resolved promptly and professionally.
Gather and monitor patient feedback to identify areas for improvement.
Ensure patients and their families receive appropriate information, assistance and support.
Build a culture of empathy, professionalism and patient-first service.
3. Team Leadership & People Management Lead, supervise and coordinate the center team.
Allocate responsibilities and ensure effective utilization of manpower.
Monitor attendance, punctuality, productivity and overall team performance.
Conduct regular team meetings and performance reviews.
Set clear responsibilities and performance expectations for employees.
Identify training and development requirements.
Motivate the team and maintain a positive and collaborative working environment.
Address employee concerns and resolve team-level conflicts effectively.
4. Business Development & Revenue Growth Take responsibility for achieving center-level business and revenue objectives.
Monitor patient footfall,



consultations, treatment activity and repeat visits.
Identify opportunities to increase patient engagement and center revenue.
Develop and implement appropriate sales and cross-sales initiatives .
Work on improving patient conversion and retention.
Identify local opportunities for business development and patient acquisition.
Coordinate with the central marketing and business teams to support center growth.
Monitor performance against monthly and quarterly targets and implement corrective actions where required.
5. Financial Management Monitor center-level financial performance.
Support preparation and management of the center budget.
Monitor operational expenses and ensure responsible utilization of resources.
Track collections and financial performance.
Ensure accurate and timely financial reporting.
Identify areas for better cost control and operational efficiency.
Coordinate with the finance team on financial and reporting requirements.
6. Administration & Facility Management Oversee the day-to-day administrative requirements of the center.
Ensure proper maintenance of the facility and equipment.
Coordinate repairs, maintenance and facility-related requirements.
Manage inventory and ensure adequate availability of essential supplies.
Monitor stock levels and minimize shortages and wastage.
Coordinate with vendors and service providers as required.
Ensure the center remains operationally ready at all times.
7. Patient Relationship Management Develop strong and professional relationships with patients and their families.
Understand patient requirements and ensure appropriate support.
Handle sensitive patient situations with maturity and empathy.
Ensure timely communication and resolution of patient concerns.
Encourage a patient-centric culture across the entire center team.
8. Reporting & Performance Management Maintain accurate center-level operational and performance reports.
Track key performance indicators including:
Patient footfall
New patients
Follow-up patients
Consultations
Treatment activity
Revenue
Collections
Patient complaints
Team productivity
Operating expenses
Share regular performance updates with management.
Identify performance gaps and prepare action plans for improvement.
9. Cross-Functional Coordination Coordinate effectively with Clinical, HR, Finance, Marketing and Operations teams.
Ensure timely implementation of corporate initiatives at the center.
Communicate center-level requirements and challenges to management.
Ensure alignment between center operations and organizational objectives.

Key Performance Indicators The Center In-Charge will be evaluated on:




AreaKey Performance Indicators Business Growth Revenue & patient growth Patient Experience Patient satisfaction & complaint resolution Operations Operational efficiency & SOP adherence Team Performance Productivity, discipline & team effectiveness Financial Management Collections, expense control & reporting Patient Retention Follow-up & repeat patient engagement Administration Facility, inventory & maintenance management Reporting Accuracy and timely submission of MIS

Candidate Profile We are looking for a strong operational leader who is equally comfortable managing people, patients and business performance.
The ideal candidate should have:
Strong leadership and team-management capabilities
Excellent organizational and multitasking skills
Strong patient-handling and relationship-management abilities
Excellent communication and interpersonal skills
Strong problem-solving and decision-making capabilities
Commercial orientation and understanding of revenue drivers
Ability to manage multiple priorities simultaneously
High level of ownership and accountability
Ability to work under pressure
Proficiency in relevant software, technology and MIS reporting

These competencies are aligned with the source JD, which specifically identifies leadership, organizational ability, multitasking, communication, problem-solving and technology proficiency as core attributes.

Qualification & ExperienceEducation Bachelor's degree in any discipline.
Candidates with a degree in Healthcare Management, Hospital Administration, Business Administration or a related field will be preferred.
Experience Minimum 3–5 years of management experience .
Experience in healthcare, hospitals, clinics or other service-oriented organizations will be preferred.
Preferred Experience Candidates with prior experience managing:
Clinics
Hospitals
Healthcare centers
Diagnostic centers
Wellness centers
Patient-facing service operations
will be preferred.
Core Competencies Leadership
Ability to lead, motivate and hold teams accountable.
Patient Centricity
Ability to create a compassionate and professional patient experience.
Operational Excellence
Strong attention to process, discipline, efficiency and execution.
Commercial Acumen
Understanding of patient conversion, retention, sales and revenue growth.
People Management
Ability to build, manage and develop an effective team.
Problem Solving
Ability to independently identify issues and implement practical solutions.
Communication
Strong verbal and written communication with patients, employees and management.
What We Offer Competitive compensation
Performance-linked incentives / bonus
Paid leave
Provident Fund
Professional development opportunities
Supportive and collaborative work environment
Opportunities for career growth within the organization
Exposure to a specialized cancer-care environment
Why Join Cancer Healer Center? This is an opportunity to take end-to-end responsibility for the performance of a healthcare center and become a key part of Cancer Healer Center's growing operations.
The role offers the opportunity to combine:
Healthcare Operations + Patient Experience + People Leadership + Business Growth
and directly contribute to improving the experience of patients and their families.

📌 Clinic In-charge (Ernakulam)
🏢 Cancer Healer Center
📍 Ernakulam