About Latinum Latinum is hiring for a leading global technology consulting and business process services organization, supporting global clients through digital transformation, AI-led innovation, operational excellence, and business process and managed services . The organization is seeking an experienced Transformation Lead – Trust & Safety to drive transformation across Trust & Safety, Content Moderation, Data Annotation, Localization, and AI Training Data operations .
About the Role
The Transformation Lead – Trust & Safety will lead end-to-end transformation initiatives across Trust & Safety operations, helping transition manual and reactive workflows into scalable, AI-led, automated, compliant, and Human-in-the-Loop (HITL) operating models .
The role will partner with Operations, QA, Technology, and Business stakeholders to identify opportunities, improve operational performance, develop transformation roadmaps, and support solutioning, RFPs/RFIs, and client engagements .
Experience: 8–14 Years
Location: Kolkata / Mumbai, India
Employment Type: Full-time
CTC: Up to ₹25 LPA (based on experience and relevant expertise)
Key Responsibilities
Lead AI-led transformation across Trust & Safety, Content Moderation, Data Annotation, Localization, and AI Training Data workflows.
Identify process inefficiencies and improve quality, accuracy, SLA adherence, productivity, and operational efficiency .
Design and implement automation and Human-in-the-Loop (HITL) models.
Translate Trust & Safety policies into operational workflows, moderation processes, and annotation guidelines .
Identify abuse patterns, harmful-content trends, emerging risks, and operational gaps.
Collaborate with Technology/AI teams on tools, platforms, automation, and model performance .
Generate data-driven insights to improve AI model performance and operational outcomes .
Develop transformation roadmaps,



solution approaches, and implementation plans .
Support RFP/RFI responses, solutioning, client workshops, and presentations .
Partner with Operations, QA, Technology, and Business teams to deliver transformation outcomes.
Present recommendations and transformation outcomes to internal leadership and external stakeholders .
Required Experience & Skills
8–14 years of overall experience in BPO/BPM, operations, transformation, program management, or related business process environments.
Relevant experience in Trust & Safety, Content Moderation, Data Annotation, AI Training Data, Localization, Content Operations, or Data Operations .
Experience in AI-led transformation, automation, process improvement, or operational transformation .
Understanding of the AI training data lifecycle and content moderation workflows.
Exposure to Human-in-the-Loop (HITL), annotation tools, moderation platforms, and AI/ML ecosystems .
Strong process improvement mindset; Lean/Six Sigma exposure is preferred.
Experience with Excel, BI dashboards, analytics, and operational metrics .
Exposure to RFP/RFI, solutioning, transformation roadmaps, or client-facing engagements is preferred.
Robust understanding of quality, SLA, productivity, compliance, and operational performance metrics .
Leadership Competencies
Strong stakeholder management, communication, and presentation skills.
Ability to translate operational challenges into practical AI-led solutions .
Strong analytical, problem-solving, and transformation leadership capabilities.
Ability to work effectively across Operations, QA, Technology, and Business teams .
Ability to work responsibly within sensitive content and Trust & Safety environments .
Education
Bachelor’s degree in any discipline; Analytics, Technology, Business, or related fields preferred .
Interested candidates can share their resume at [email protected] & [email protected]

📌 Trust & Safety Transformation Lead - AI & Content (Mumbai)
🏢 Latinum Hr Solutions
📍 Mumbai