Role Overview

We are seeking an experienced Managed Services Lead to oversee Identity and Access Management (IAM) and Privileged Access Management (PAM) Managed Services projects across multiple IAM and PAM technologies. The ideal candidate will lead end-to-end MSS engagement, manage client engagements, and ensure compliance with best practices.

Key Responsibilities: Project Leadership

- Lead IAM and PAM MSS projects for enterprise clients.
- Manage project timelines, SLAs, resources, and deliverables to ensure successful outcomes.

Service Delivery Management

- Oversee day-to-day operations of IAM/PAM managed services, ensuring SLAs and KPIs are consistently met.
- Act as the escalation point for critical incidents and service disruptions.

Incident Problem Management

- Lead troubleshooting and resolution of complex IAM/PAM issues across platforms (One Identity, SailPoint, CyberArk, BeyondTrust).
- Perform root cause analysis and implement permanent fixes to prevent recurrence.

Change Release Management

- Coordinate planned changes, upgrades, and patches for IAM/PAM systems with minimal business impact.
- Ensure proper documentation and compliance with ITIL processes.

Monitoring Reporting

- Maintain dashboards for system health, performance, and security posture.
- Provide regular service reports to stakeholders, highlighting trends and improvement areas.

Continuous Improvement

- Identify opportunities to optimize IAM/PAM processes and enhance automation.
- Drive adoption of best practices and emerging technologies in identity security.

Client Stakeholder Engagement

- Serve as the primary contact for managed service clients, ensuring high satisfaction and proactive communication.
- Conduct periodic service reviews and roadmap discussions.

Team Leadership

- Manage and mentor support engineers and analysts in IAM/PAM operations.
- Ensure knowledge transfer and maintain updated runbooks and SOPs.

Required Skills Qualifications: Education





Bachelor s degree in Computer Science, Information Security, or related field.

Experience

- 10+ years in cybersecurity with at least 8 years in IAM/PAM projects.
- 5+ years in leading MSS projects for enterprise customers.
- Hands-on experience with One Identity, SailPoint, CyberArk, and BeyondTrust.

Technical Skills

- Strong understanding of identity lifecycle management, RBAC, SSO, MFA, and privileged account security.
- Knowledge of integration with Active Directory, LDAP, and cloud platforms (Azure AD, AWS IAM).
- Platform Administration: Strong hands-on experience managing IAM/PAM tools including patching, upgrades, and health checks.
- Incident Problem Resolution: Ability to troubleshoot complex identity and privileged access issues and perform root cause analysis.
- Automation Scripting: Proficiency in BeanShell, PowerShell, or APIs for routine IAM/PAM tasks.
- Integration Knowledge: Expertise in integrating IAM/PAM solutions with Active Directory, LDAP, Azure AD, and cloud platforms.
- Monitoring Compliance: Experience with system monitoring, audit reporting, and compliance with SOX, GDPR, and ISO 27001.
- ITIL Service Management: Familiarity with ITIL processes for incident, change, and problem management.

Certifications (Preferred)

- CyberArk Trustee or Defender
- SailPoint IdentityIQ Certified Engineer
- One Identity Certified Professional
- CISSP, CISM, or equivalent

Soft Skills

- Excellent communication and stakeholder management skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced, global setting.

Why Join Us

- Opportunity to lead cutting-edge IAM/PAM MSS projects.
- Work with global clients and advanced security technologies.
- Competitive compensation and career growth prospects.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 MSS Lead IAM & PAM Projects (Pune)
🏢 CybersecIT
📍 Pune