Role & responsibilities

- As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare providers in the United States to resolve patient queries and complaints. As a Customer

Service Representative, you will be responsible for taking calls on phone and resolve patient queries ,

complaints ,on behalf of the client.

- Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the patient queries and escalations.

- Able to manage difficult customer issues while working in a rapid-paced environment
- Determine the reason for escalation and best course of action to assist consumers.
- Engage our consumers with the highest level of respect and dignity.
- Document all resolution efforts for each account in accordance with established procedures and

compliance policies.

- Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

- Ensure all accounts in assigned lists are managed accurately and in a timely manner.




- Calls are majorly inbound and over a period may move to a blended (inbound/outbound)

environment.

- Accounts are early/mid/late - stage

Contact Name : Pritishree Hazra

Contact Number : (phone hidden) / (phone hidden)

Preferred candidate profile

- Positive communication skills
- Thisjob requires you to work in rotational shifts 24/7
- Best in Market Salaries
- Rotational US Shifts
- 2 weeks recent hire training program
- Capped Incentive Plan with transparent KRA's
- Enhance your Analytical/Decision Making & Customer Service skills
- Cross functional growth opportunities within 6 months, for experienced candidates
- Free Medical/Life insurance
- Employee Centric & Compliant Policies
- Free Home Pick & Drop Transportation
- Rotationalshifts post the training period [Rare changes in case of business requirements]
- 8.30 hour shifts including break
- Rotational Weekly offs but on two consecutive days in a week [Excluding Saturday & Sunday

📌 Customer Care Executive (Pune)
🏢 Credence Resource Management
📍 Pune