30 Aug
|
Tata Communications
|
Pune
30 Aug
Tata Communications
Pune
Job Summary
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Key Responsibilities
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
Minimum Qualifications
- Graduate with 0-4 years of experience
Other Knowledge Skills
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in quick paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
📌 Customer Service Executive - Customer Interaction Suite (Pune)
🏢 Tata Communications
📍 Pune