Company Name - EverGlow LED Pvt Ltd.

- Website - https://www.everglowled.com/about.php
- Instagram Page - https://www.instagram.com/ledeverglowigsh=MTJiMTQyMGpyeHBiZQ==
- LinkedIn Page - https://www.linkedin.com/company/everglowledin/posts/?feedView=all

Designation - After Sales Customer Service Coordinator

Job Location - Vasai

Key Responsibilities:

· Receive service requests, complaints, and breakdown calls from customers.

· Receive, log, and track service complaints and requests in the CRM system

· Assign service calls to engineers and coordinate schedules effectively

· Monitor service tickets and ensure adherence to SLAs

· Follow up with engineers and customers until closure of service calls

· Update service status, visit reports, and resolutions in the CRM accurately

· Maintain service records, warranty details, and AMC information in CRM

· Coordinate spare parts requirements with stores/procurement teams





· Escalate unresolved or critical issues to the Service Manager

· Prepare daily/weekly service reports from the CRM system

· Support customer communication regarding service status and timelines

· Strong knowledge and hands-on experience with CRM tools (Zoho, Salesforce, Freshdesk, or similar).

Required Skills & Qualifications:

- Graduate in any discipline.
- 5+ years of experience in CRM / Customer Support / Complaint Handling (Manufacturing or Service industry preferred).
- Experience in CRM ticketing systems is mandatory
- Strong coordination and follow-up skills.
- Basic knowledge of MS Excel & reporting.

Job Type: Full time

Pay: Up to ₹550,000.00 per year

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Service Coordinator (India)
🏢 EverGlow LED Private
📍 India