Support Consultant - Hybrid, Pune

Job Summary

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

How you will make an impact

Every day, thousands of medical practices rely on the Practice Fusion cloud-based Electronic Health Record (EHR) platform to deliver quality patient care, streamline workflows, and improve healthcare outcomes. As an Associate Support Consultant, you will play a critical role in helping healthcare providers and their staff successfully use our platform.

This is a high-volume, inbound call center role where phone support is your primary responsibility. While you will also assist customers through email and live chat,



the majority of your day will be spent speaking directly with physicians and medical office staff, providing workflow guidance, product education, and troubleshooting assistance.

What You'll Do

- Deliver exceptional support primarily through inbound phone calls, with additional support provided via email and live chat.
- Serve as a subject matter expert on the Practice Fusion EHR platform, educating physicians and their staff on system functionality, workflows, and best practices.
- Troubleshoot technical and workflow-related issues while guiding customers toward effective solutions.
- Provide accurate, efficient, and professional customer service in a fast-paced, high-volume support environment.
- Document customer interactions thoroughly within Salesforce CRM.
- Identify recurring customer issues and share feedback to improve products, processes, and the overall customer experience.
- Support organizational initiatives and contribute to continuous improvement efforts.
- Act as a positive ambassador for Practice Fusion by creating exceptional customer experiences with every interaction.

What We're Looking For

Qualifications

- Bachelor's degree preferred.

Experience & Skills





- 1+ years of customer service experience in a high-volume call center workplace.
- Experience providing phone-based technical or software support.
- Strong troubleshooting and problem-solving skills with the ability to explain technical concepts to non-technical users.
- Experience using multiple computer applications simultaneously while documenting interactions.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, metrics-driven environment.
- Previous customer service or technical support experience, preferably in a call center or other high-volume customer-facing environment.
- Ability to explain technical concepts in a clear, easy-to-understand manner.
- Friendly, patient, and professional phone presence.
- Comfortable managing a high volume of inbound calls while maintaining quality and efficiency.
- Strong organizational skills with the ability to multitask and adapt to changing priorities.
- Dependable, self-motivated, and able to work independently in a remote environment.

Working Style

Standard US working hours and night shifts when required, with occasional after-hours or holiday support when needed.

Work setup: Work from office in a professional office space setup.

Availability to work 11:00 AM - 8:00 PM EST.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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