30 Aug
|
Kriyalogic Technologies
|
Pune
30 Aug
Kriyalogic Technologies
Pune
- Key Responsibilities Manage daily inbound customer service operations and ensure service level targets are achieved.
- Lead, mentor, and motivate Team Leaders and Customer Service Executives.
- Monitor KPIs such as SLA, AHT, CSAT, Quality, FCR, and productivity.
- Handle customer escalations and ensure timely resolution.
- Conduct performance reviews, coaching sessions, and provide constructive feedback.
- Analyze performance reports and identify opportunities for process improvement.
📌 BPO Assistant Operation Manager (Pune)
🏢 Kriyalogic Technologies
📍 Pune