Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice Process For Pune Location.

Job Description:

NOTE:-

HIRING FOR FRESHERS/EXP

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

-----------------------------------------------------------------------------------------------

PROCESS

International Voice Process( Viman Nagar)

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY - RS 3.80 LPA - UPTO RS 5.3 LPA

FRESHER/EXPERIENCED BOTH ELIGIBLE

5 DAYS WORKING/ 2 WEEK OFFS

CAB AVAILABLE /ROTATIONAL SHIFTS

-----------------------------------------------------------------------------------------------

ROLES AND RESPONSIBILITIES

- Customer Interaction:
- Engage with customers over voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
- Address customer concerns and provide relevant solutions, ensuring satisfaction.

- Issue Resolution:

- Identify customer problems or concerns and offer timely and effective solutions.
- Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

- Quality Assurance Compliance:

- Maintain high-quality standards in communication,



ensuring accuracy, clarity, and professionalism in every call.
- Ensure meet internal quality and performance metrics

- Performance Metrics:

- Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
- Continuously work towards improving personal and team performance through self-assessment and feedback.

- Handling Difficult Situations:

- Remain calm and skilled when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
- Offer empathetic solutions, ensuring a positive customer experience despite challenges.

- Customer Relationship Building:

- Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

--------------------------------------------------------------------------------------------------

CALL ---and whats app resume --- on the below mentioned number ---

HR SALONI - (phone hidden)

HR AREESHA -- (phone hidden)

Thanks & Regards,

HR Team

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

📌 Hiring Freshers @ International Voice @Pune Call Saloni
🏢 KVC Consultants
📍 Pune