Senior Manager

Operations Collections Job Roles Responsibilities

- Develop and administer single or multiple client s business with deployment of resources ranging between 100 to 200 FTE s
- Design and execute internal business processes to meet client SLA / work standards
- Ensure full compliance with all company, departmental, legal, and regulatory requirements
- Demonstrate effective verbal and written communication with clients, management and across functions
- Develop and execute creative strategies to improve and secure business delivery
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus
- Ensure that the assigned portfolio meets client and internal company performance benchmarks
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
- Innovate and drive dialer, skip tracing, performance improvement plan and strategies
- Create and present business reviews to the client and internal leadership on weekly/monthly basis
- Generate additional process insights, RCA s and action Plans to improve customer experience
- Responsible for profitability of the current program




- Liaison between Client and the company to build and maintain smooth operations delivery and expanding relations with the client
- Host monthly business reviews
- Employee development, engagement and retention

Candidate Requirements

- Minimum 2 years of experience as a Manager Operations
- Minimum 7-8 years of experience in the International BPO business
- Experience in 3rd Party Customer Service / Collections
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
- Willingness to work night shifts
- Ability to deliver results challenging environment
- Proven ability to work creatively and analytically in a problem solving environment
- Expertise with MS Office tools like PowerPoint, Excel, etc.
- Preferred Qualification Any Graduate

Job Category: Operations (Collections)

Job Type: Full Time

Job Location: Pune IN

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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