THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Microsoft Windows Desktop Management, fostering a collaborative environment where learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.

- Ensure production systems are available and operating according to defined service level agreements.

- Drive incident and outage resolution and maintain explicit communication throughout the process.

- Facilitate the restoration of service to the production environment efficiently and effectively.

- Establish and maintain disaster recovery procedures to safeguard critical operations.





- Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

- Intermediate proficiency in Microsoft Windows Desktop Management.

- It is advantageous to have prior experience in relevant related skills.

- Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

- Beginner proficiency in troubleshooting technical issues.

- Intermediate proficiency in customer service skills.

- Advanced proficiency in communication and interpersonal skills.

- Beginner proficiency in time management.

- Intermediate proficiency in documentation and reporting.

Qualification

📌 IT Customer Service Representative (Pune)
🏢 Accenture
📍 Pune