Walk-in Interview International Voice Process (Customer Service)

Position: Customer Service Executive – International Voice Process
Location: Pune
Job Type: Full time

Job Responsibilities

- Handle inbound and/or outbound customer calls for international clients.
- Deliver exceptional customer service by resolving customer queries efficiently and professionally.
- Build rapport with customers while maintaining high service standards.
- Accurately document customer interactions and follow company processes.
- Meet quality, productivity, and customer satisfaction metrics.
- Escalate complex customer issues to the appropriate teams when necessary.

Eligibility Criteria

- Minimum 1 year of experience in an International Voice Process is mandatory.
- Excellent spoken and written English with a neutral accent.
- Strong communication, interpersonal, and problem-solving skills.
- Comfortable working in rotational shifts, including night shifts.
- Basic computer skills and experience using CRM tools is preferred.
- Immediate joiners are preferred.

📌 Customer Support Executive (Pune)
🏢 Manning Consulting
📍 Pune