Hiring Alert Desktop Support Engineer L1

Location: Hinjewadi, Pune

Experience: 1.5+ Years

Education: Any Graduate

CTC: 3.8 LPA

Interview Mode: 1st Round - Telephonic | 2nd Face to face interview at Client Site

Notice Period: Immediate Joiners/ 15 Days Notice Period

****Must have fluent English Communication skills****

Key Responsibilities

* Provide L1 technical support for desktops, laptops, applications, and end-user issues.

* Provide strong technical support for Microsoft Office 365, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

* Troubleshoot O365 login, authentication, email, mailbox, synchronization, and application-related issues.

* Handle user account, password, access,



and basic Microsoft 365 administration-related issues.

* Troubleshoot Windows OS, hardware, software, printer, and network connectivity issues.

* Manage and resolve incidents through the ticketing system within defined SLAs.

* Provide remote and in office support to end users.

* Escalate complex issues to the appropriate L2/L3 teams when required.

* Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Interested candidates can apply with their updated resume.

[email protected] | (phone hidden)

📌 Desktop Support Engineer (Pune)
🏢 Cms IT Services
📍 Pune