About the Role

We are seeking a highly organized, customer-centric, and strategic Pavilion Manager to lead the operations, governance, and end-to-end client engagement experience for the HCLTech Chennai Pavilion. This role will be responsible for delivering world-class executive briefing experiences, ensuring operational excellence, driving stakeholder alignment, and showcasing HCLTech's capabilities through immersive, outcome-oriented client journeys.

The ideal candidate will combine strong program management, client engagement, storytelling, operations, and cross-functional stakeholder management skills to create memorable client experiences that support business growth and strategic relationships.

Key Responsibilities

Pavilion Operations & Governance

- Own the day-to-day operations of the Chennai Pavilion and ensure it remains client-ready at all times.
- Establish and manage governance frameworks, operating rhythms, SOPs, readiness processes, checklists, and escalation mechanisms.
- Maintain operational excellence across briefing areas, demo pods, collaboration zones, digital displays, and visitor-facing environments.
- Ensure compliance with HCLTech security, facilities, branding, visitor management, and client confidentiality standards.
- Partner with Facilities, Security, IT, AV, and support teams to ensure seamless pavilion operations.
- Maintain a comprehensive readiness calendar covering demos, content, branding, housekeeping, technology, and visitor logistics.

Booking, Calendar & Utilization Management

- Manage pavilion bookings, engagement schedules, and visit pipelines through designated intranet platforms.
- Coordinate briefing sessions, walkthroughs, demo allocations, and SME participation.
- Prioritize pavilion utilization across strategic client visits, executive engagements, industry delegations, and leadership interactions.
- Publish weekly and monthly utilization plans and engagement calendars.
- Resolve scheduling conflicts and manage resource dependencies efficiently.
- Drive optimal utilization while maintaining a premium client experience.

Client Visit Planning & Execution

- Serve as the single point of contact for all pavilion-led client engagements.
- Partner with Sales, Account, Delivery, and Industry teams to understand business objectives and visit outcomes.
- Design curated client journeys aligned to industry priorities, business challenges, and strategic opportunities.
- Coordinate agendas, walkthrough sequences, demonstrations, executive discussions, and experience flows.
- Organize pre-visit rehearsals, dry runs, and presenter readiness sessions.
- Ensure all content, demos, branding elements,



and digital assets are validated before every engagement.
- Manage the complete visitor experience from arrival through post-visit closure.

Experience Design & Strategic Storytelling

- Create engaging, differentiated, and outcome-focused client experiences showcasing HCLTech capabilities and innovation.
- Align pavilion narratives with client priorities, industry trends, and strategic account objectives.
- Maintain consistency of messaging across presentations, demos, executive discussions, and SME interactions.
- Collaborate with Marketing, Experience Design, business units, and capability teams to continuously refresh storytelling and engagement formats.
- Introduce cutting-edge experience models, digital storytelling approaches, interactive showcases, and executive briefing modules.

Stakeholder Management & Orchestration

- Coordinate with diverse stakeholders to ensure flawless execution of client engagements, including:
- Sales Teams
- Account Teams
- Delivery Leadership
- Industry Leaders
- Practice & Capability Teams
- SMEs and Demo Owners
- Marketing & XDMT Teams
- Facilities, Security, IT & AV Teams
- External Vendors and Service Partners
- Drive accountability, timelines, ownership, and alignment across all stakeholders.
- Manage escalations and last-minute changes with agility and professionalism.

Demo, Content & Digital Asset Management

- Maintain a centralized inventory of demos, use cases, presentations, videos, digital assets, and interactive experiences.
- Ensure all demo environments and technology showcases remain current, functional, and relevant.
- Lead content refresh cycles in collaboration with marketing and business stakeholders.
- Maintain version control for all visitor-facing content and presentation materials.
- Ensure alignment with HCLTech branding, positioning, and strategic messaging.

Technology & Infrastructure Management

- Oversee pavilion technology infrastructure including AV systems, collaboration tools, interactive displays, demo stations, and presentation equipment.
- Coordinate preventive maintenance, technical testing, and issue resolution with IT and AV teams.
- Ensure technology readiness and business continuity plans are in place for all critical engagements.
- Support upgrades, enhancements,



and introduction of new experience technologies.

Reporting & Analytics

- Develop and maintain dashboards to measure pavilion performance and impact.
- Track metrics including:
- Client Visits
- Pavilion Utilization
- Visitor Volume
- Strategic Account Participation
- Industry Representation
- Demo Usage
- SME Engagement
- Client Feedback & CSAT
- Repeat Usage Metrics
- Publish weekly, monthly, and quarterly executive reports.
- Generate actionable insights to improve adoption, engagement quality, and business outcomes.

Vendor, Budget & Service Management

- Support budget planning, vendor governance, and expense tracking.
- Manage external partners supporting branding, maintenance, fabrication, content updates, and AV services.
- Monitor service quality, adherence to SLAs, and overall vendor performance.
- Drive cost-effective operations while maintaining premium experience standards.

Continuous Improvement & Innovation

- Continuously enhance pavilion experiences through innovation, benchmarking, and stakeholder feedback.
- Identify emerging trends in Executive Briefing Centers, Innovation Hubs, and Customer Experience Centers.
- Recommend new demo themes, engagement models, storytelling approaches, and digital experiences.
- Lead periodic refreshes of pavilion content, layouts, operational processes, and visitor journeys.

Preferred Qualifications

- Bachelor's degree in Business, Marketing, Communications, Hospitality, Operations, Technology, or related field.
- 8+ years of experience in Executive Briefing Centers, Customer Experience Centers, Client Engagement, Program Management, Operations Management, Marketing, or related functions.
- Strong stakeholder management and executive communication skills.
- Experience managing senior client visits and executive engagements.
- Proven ability to coordinate cross-functional teams and complex schedules.
- Knowledge of event management, customer experience design, briefing center operations, or innovation center environments.
- Strong analytical, planning, organizational, and problem-solving skills.
- Proficiency in reporting tools, collaboration platforms, and presentation technologies.

Success Measures

- Exceptional client experience and satisfaction scores.
- Increased pavilion utilization and strategic account engagement.
- Operational excellence and readiness compliance.
- Strong stakeholder satisfaction and collaboration.
- Timely delivery of high-impact executive briefings and client visits.
- Continuous improvement in pavilion storytelling, content relevance, and business impact.

📌 Pavilion Manager (Chennai)
🏢 HCLTech
📍 Chennai