- Key Responsibilities Service Delivery Management Manage end-to-end SAP support services across modules such as SAP S/4HANA, ECC, FI/CO, MM, SD, PP, WM, and SuccessFactors. Ensure compliance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor system performance, availability, and service quality Incident & Problem Management Lead resolution of critical incidents and major production issues. Conduct root cause analysis and implement preventive actions Drive continuous service improvement initiatives Stakeholder Management Act as the primary point of contact for business stakeholders. Provide regular service reviews and performance reports. Align SAP services with business objectives and priorities Vendor & Team Management Manage AMS (Application Management Services) partners and third-party vendors. Coordinate support teams across geographies. Mentor and guide SAP functional and technical teams. Change & Release Management Govern SAP change requests and release cycles. Ensure compliance with ITIL processes for change management. Minimize business disruption during deployments.



Governance & Compliance Drive ITIL best practices across incident, problem, and change management. Support audit, security, and compliance requirements. Ensure adherence to organizational policies and standards. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or elated field. 8+ years of SAP experience with 3+ years in service delivery or service management. Solid understanding of SAP landscapes and business processes. Experience managing AMS engagements and support operations. Knowledge of ITIL framework and service management practices. Preferred Qualifications SAP certification (S/4HANA or functional modules). TIL Foundation/Intermediate certification. Experience with ServiceNow, Jira, or similar ticketing tools. Exposure to cloud platforms (Azure, AWS, SAP BTP). Key Skills SAP Service Delivery Incident & Problem Management ITIL Processes Stakeholder Management Vendor Management SLA/KPI Reporting Change & Release Management Leadership and Communication Risk Management Continuous Improvement

📌 Service Delivery Manager (Bengaluru)
🏢 Trigent Software - Professional Services
📍 Bengaluru