We’re looking for customer-focused professionals with a hospitality background and excellent communication skills to join our Customer Experience team.
Key Responsibilities
• Handle customer queries and complaints through chat & voice
• Understand customer concerns and provide effective solutions
• Ensure first-contact resolution wherever possible
• Handle escalations with empathy and professionalism
• Coordinate with internal teams to resolve issues
• Maintain accurate CRM/case records
• Meet quality, resolution time and CSAT/NPS targets
What We’re Looking For
✅ 1–3 years of experience in hospitality
✅ Experience handling customers through voice & chat
✅ Excellent verbal and written communication
✅ Strong listening and problem-solving skills
✅ Customer-first attitude with a calm and skilled approach