Hiring: SAP CDM

Location: Remote

Shift: 24x7 Support Model (9 Business Working Hours)

Experience: 6-10 Years

Notice Period: Immediate Joiners to Serving Notice Period Preferred

We are looking for an experienced SAP CDM who can successfully manage customer engagements, drive service excellence, and act as a trusted advisor for SAP Enterprise Cloud Services (ECS) customers.

Required Skills & Experience

✅ 6-10+ years of experience in SAP Basis Domain

✅ 2-3 years of customer-facing experience

✅ Strong understanding of SAP products and services, including:

- SAP RISE
- SAP S/4HANA
- SAP BTP
- SAP HANA Database
- SAP SaaS Solutions

✅ Experience with:

- SAP Upgrades
- OS/DB Migrations
- Cloud Technologies (Preferred)

✅ Excellent verbal and written communication skills in English

Key Responsibilities

- Own and manage end-to-end client relationships for SAP Enterprise Cloud Services (ECS).
- Serve as the primary escalation point and advocate for customer requirements within SAP.
- Drive customer success, operational excellence, and commercial outcomes.
- Lead onboarding, transition, stabilization, operations, and renewal activities.
- Collaborate with SAP Services, Product Support teams, Partners, System Integrators, and customer stakeholders.
- Support and drive SAP S/4HANA transformation and cloud adoption initiatives.




- Conduct governance reviews, customer operations reviews, and Quarterly Business Reviews (QBRs).
- Identify service improvement opportunities and support business growth through upselling and cross-selling initiatives.
- Establish robust relationships with executive stakeholders and business leaders.
- Manage risk mitigation, stakeholder communication, reporting, and service governance.
- Ensure contractual compliance, SLA adherence, and operational excellence throughout the engagement lifecycle.

Preferred Profile

- Strong stakeholder management and customer engagement capabilities.
- Experience managing enterprise cloud delivery environments.
- Ability to work with global teams and multiple cross-functional stakeholders.
- Strong project management, service delivery, and account management expertise.
- Customer-centric mindset with a focus on business outcomes and digital transformation.

Why Join Us?

✅ Work with leading SAP Enterprise Cloud customers globally

✅ Drive large-scale cloud transformation programs

✅ Exposure to SAP's latest cloud and digital transformation offerings

✅ Opportunity to engage with C-level stakeholders and strategic decision-makers

Interested candidates can share their updated resume

📌 SAP CDM (India)
🏢 HCLTech
📍 India