Company Description RouteX Mobility is a next-generation mobility and logistics company that delivers reliable, scalable, and technology-driven transportation solutions for modern businesses. The organization specializes in Last-Mile Delivery, Full Truck Load (FTL) Transportation, Fleet Management, and Dedicated Logistics Solutions tailored to diverse industry needs. With a future-focused approach, RouteX Mobility actively supports the transition to electric mobility, emphasizing electric vehicle (EV) operations for effective, sustainable, and cost-effective logistics. By combining operational excellence, smart technology, and a customer-first mindset, the company helps businesses strengthen their supply chains and drive long-term growth. Guided by the vision of Enabling Business. Powering Progress. RouteX Mobility offers a dynamic environment for professionals who want to contribute to meaningful change in logistics.

Role Description The Customer Relationship Management Specialist is a full-time hybrid role based in New Delhi, with flexibility for partial work from home. This role is responsible for managing and optimizing customer relationships, ensuring a high level of satisfaction and long-term engagement across key accounts. Daily tasks include maintaining and updating CRM systems, tracking customer interactions, analyzing customer data, and preparing reports that support decision-making and account strategies. The specialist will coordinate with sales,



operations, and logistics teams to resolve issues, support customer onboarding, and identify upsell or cross-sell opportunities. The role also involves supporting customer communication campaigns, monitoring performance against service-level expectations, and contributing to process improvements that enhance the overall customer experience.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to manage accounts, support revenue growth, and improve customer retention.
- Candidates should possess excellent Communication skills to handle customer interactions, collaborate with internal teams, and prepare clear documentation and reports.
- Candidates should possess solid Analytical Skills to interpret customer data, monitor performance metrics, and recommend data-driven improvements.
- Candidates should possess effective Project Management skills to coordinate initiatives, track timelines, and ensure successful implementation of customer-focused projects.
- Relevant experience in logistics, transportation, or mobility sectors is beneficial, along with familiarity with CRM tools and basic data reporting or dashboard tools.
- A bachelor's degree in business, management, logistics, or a related field is preferred, and the ability to work in a fast-paced, technology-driven environment is important.

📌 Customer Relationship Management Specialist (Delhi)
🏢 Routex Mobility
📍 Delhi