Job Purpose
Drive end-to-end execution, delivery governance, testing oversight, and production readiness for customer-facing in-store DIY QR journeys.
• Help support daily execution, testing checks, and release tracking for in-store QR journeys.
• Assist in turning business needs into basic tasks, tracking project milestones, logging bugs, and helping coordinate with cross-functional teams.
Duties and Responsibilities
• Help write and organize user stories and basic requirements for QR DIY features under guidance.
• Support daily execution of QR DIY journey tasks across different teams and releases.
• Keep project trackers, milestone sheets, and dashboards.
• Coordinate with Business, Technology, Digital Platform, Operations, Risk, and Service teams to ensure closure of pending actions.
• Monitor project health, deliverables, and readiness across all participating teams.




• Publish weekly and monthly program status reports for leadership review.
Required Qualifications and Experience
• 3-5 years of experience in Program Management, Product Operations, PMO, Business Analysis, Digital Delivery, or BFSI Operations.
• Experience in product/program management, preferably in BFSI or Sales tech
• Valuable understanding of project development/maintenance cycles right from business analysis, feasibility check, development, UAT, deployment, Go-live etc
• Functional knowledge of Salesforce platform, API Integrations, databases, system integrations.
• Strong communication & stakeholder management across multiple business and cross functional teams

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