Description
Sets technical direction for key systems areas (e.g., provisioning frameworks, driver stacks, platform diagnostics) and aligns cross-team roadmaps. Decomposes ambiguous, multi-domain problems into tractable workstreams; mentors engineers across teams. Establishes best practices for cross-layer debugging and resiliency; introduces automation and tooling that raise operational maturity. Partners with hardware/firmware architects to influence platform design for serviceability, observability, and performance. Leads complex bring-up efforts and incident postmortems; drives systemic reliability improvements and SLO/SLA adherence.

Responsibilities

Key Responsibilities
Systems Software Development:

- Design, develop, and maintain highly complex system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in hyperscale environment.

- Uses deep knowledge to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.

- Diagnose and resolve highly complex issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability.

Software Development and Coding:

- Designs innovative software solutions and identifies requirements to achieve business and operational goals.

- Adheres to and optimizes execution of all phases of the software development lifecycle; coaches engineers to drive improvements.

- Utilizes depth and breadth of expert knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and documentation for software design and code.

- Leads process, architecture, and/or code reviews across a project and/or complete product/service to drive improvements.

- Conducts debugging and troubleshooting to identify and fix highly complex software issues. Develops fixes for identified issues.

- Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, reporting results to manager and/or lead upon completion.

- Conducts performance profiling and optimization of coding that may require innovation.

- Troubleshoots and resolves highly complex issues related to application programming interface (API) functionality and integration.

- Implements API versioning, lifecycle, and interoperability strategies that may require innovation.

Software Architecture - Software System Structural Design:

- Designs and develops software, systems, and services,



reporting results to manager and/or senior technical leaders upon completion. Defines project or design scope.

- Provides technical guidance and domain expertise to suggest software architecture decisions that impact organizational success, mentoring peers and contributing to team development through role modeling and decision-making.

- Conducts periodic reviews and ensures adherence to architectural standards.

- Collaborates across lines of business and may communicate externally to align and build a narrow scope of software architecture with business and/or customer goals and priorities.

- Implements highly complex performance optimization and scalability strategies in software design within scope.

- Conducts regular technology research and evaluation for architectural enhancements having a moderate impact on the organization.

Issue/Defect Collaboration - Software Products Support:

- Collaborates with stakeholders across business lines and drives efforts to understand customer issues, root causes, and mitigation to align and explain rationale behind solutions.

- Can provide advanced technical guidance and support to customers regarding customer-reported issues to mitigate recurrence.

- Contributes to strategies to advocate for customers' interests and suggests product enhancements based on feedback.

- Influences strategies to ensure customer satisfaction through timely resolution of issues and effective communication.

- Implements and provides guidance on customer issue and/or defect handling and training processes.

- Investigates and troubleshoots the most complex and broadly reaching product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance - Security and Compliance:

- Collaborates with the team and cross-functionally to follow and suggest improvements to development practices and coding standards, providing coaching to less experienced team members.

- Participates in peer review processes, provides technical leadership, and ensures quality and adherence to broad acceptance criteria during development, reporting results to management.

- Demonstrates and shares expert knowledge of and contributes to industry best practices and applies them to software development processes.





- Implements highly complex secure coding practices to prevent security vulnerabilities, leveraging automated solutions to augment the manual review process.

Development Operations - System Maintenance:

- Utilizes innovation to perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).

- Utilizes expert knowledge to drive improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities
Planning & Execution:

- Oversees and tracks timelines and/or budgets for large-scale projects or initiatives to ensure timely progress and adherence to requirements.

- Strategically balances multiple projects and adjusts plans to accommodate shifts in resources or schedules, mitigating risks to project outcomes.

Collaboration & Partnership:

- Fosters collaboration across the line of business and with external stakeholders to ensure alignment of expectations and strategic objectives.

- Builds and maintains partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success.

- Drives transparency and inclusivity by actively seeking, listening to, and leveraging diverse perspectives.

Problem Solving:

- Develops and refines problem-solving strategies and serves as an escalation point for complex issues across multiple projects or teams.

- Leads the analysis of complex data and/or information to identify patterns and root causes, reviewing recommendations for resolution, and implementing solutions that prevent future issues.

Continuous Learning:

- Builds expertise within one's area and actively pursues learning opportunities to stay current with the latest industry trends and best practices.

- Acts as a role model for continuous learning by identifying recent areas to grow skills.

- Applies new knowledge to drive advancement and mentors others to do the same, fostering a culture of continuous learning and knowledge sharing.

Continuous Improvement:

- Develops and leads efforts to implement ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across teams, as well as evaluates the impact on key stakeholders.

- Actively encourages team to recommend ideas for improvement and provide feedback on approaches and methods for continued improvement.

Performance and Development:

Leverages subject matter expertise to sustain the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Qualifications

Career Level - IC4.5

📌 Senior Principal Systems Software Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru