Job Description – Senior Engineer – Service Support

Position Details

- Designation: Senior Engineer – Service Support

- Department: Service Support

- Location: Ahmedabad / Bangalore / Mumbai/ Jaipur / Hyderabad

- Experience: 3–4 Years

- CTC: Up to ₹4.8 LPA

- Employment Type: Full-Time

- Industry: After Sales Service / Service Engineering

Job Summary

We are looking for an experienced Senior Engineer – Service Support to handle after-sales service activities, customer complaints, service calls, AMC/spares support, troubleshooting, and coordination with service partners. The ideal candidate should have strong technical knowledge, customer-handling skills, and experience in service support operations.

Key Responsibilities

- Handle and ensure timely closure of service, warranty, and non-warranty calls.

- Attend to customer complaints and ensure effective resolution with proper Root Cause Analysis (RCA).

- Provide technical support for installation, commissioning, troubleshooting, and maintenance.

- Coordinate with Service Partners and Authorized Installation Contractors for service activities.

- Support AMC and spares business, including spares identification, selection, quotations, and order follow-up.

- Monitor service/project status and provide timely updates to customers and the Head Office.

- Conduct product demonstrations,



technical training, and product awareness sessions when required.

- Support performance audits, service quality initiatives, and process improvement activities.

- Help minimize Quality Assurance Risks (QAR) and Cost of Poor Quality (COPQ).

- Coordinate with internal teams for timely resolution of technical and customer-related issues.

- Maintain proper service records, reports, and customer information in CRM/SAP.

- Support techno-commercial discussions with customers and service partners.

- Travel to customer/project sites as required.

Requirements

- Diploma / B.E. / B.Tech in Mechanical / Electrical Engineering or a relevant technical discipline.

- 3–4 years of experience in After Sales Service, Service Engineering, Technical Support, or Customer Service.

- Strong exposure to service support, troubleshooting, AMC, and spares management.

- Good knowledge of RCA, FMEA, site handling, and maintenance activities.

- Excellent customer handling and communication skills.

- Good techno-commercial and negotiation abilities.

- Proficiency in CRM, SAP, and MS Office.

- Solid analytical and problem-solving skills.

- Result-oriented approach with good coordination abilities.

- Willingness to travel extensively to customer and project sites.

📌 Senior Engineer – Service Support (Bengaluru)
🏢 2COMs
📍 Bengaluru