India | Remote | Full-timeUK business hoursPharmacy Systems | Medication Management | EHR / EMR / HIS | Client-FacingDeep pharmacy systems expertise first Script Assist is looking for a Pharmacy Systems Manager with deep hands-on experience owning, configuring, implementing or optimising pharmacy or medication-management software.We are looking first and foremost for a pharmacy systems expert .You may currently work with:An EHR / EMR / HIS pharmacy moduleA Pharmacy Management SystemA PMR systemA medication-management platformA hospital pharmacy systemA dispensing platformA pharmacy inventory systemA pharmacy automation platformYou do not need to be an established department head.You may already be a senior specialist, application lead, module lead, product owner or emerging manager who is ready to take broader responsibility.What matters is that you genuinely understand complex pharmacy software.We can broaden an exceptional pharmacy-technology specialist into greater client ownership.We cannot teach deep pharmacy systems expertise from scratch.About Script Assist Script Assist is building the operating system for next-generation private healthcare in the UK.Our software is used by clinics, pharmacies and healthcare operators and already supports tens of thousands of medical cannabis prescriptions every month .The pharmacy side of Script Assist supports complex workflows across:Prescription processingPharmacist and clinical reviewDispensingMedication and product dataInventoryStock movementBatch and expiry managementOrder managementFulfilmentDeliveryReconciliationUser roles and permissionsReportingIntegrationsWe are looking for someone who can work closely with our Director of Pharmacy and take increasing ownership across this environment.The role You will become a senior member of the team responsible for the Script Assist pharmacy platform.You will help us:Understand complex pharmacy requirementsConfigure and optimise pharmacy workflowsInvestigate difficult live issuesUnderstand how customers are using the systemIdentify whether problems are configuration, workflow, data, permissions, training, integration or product issuesTranslate pharmacy requirements into clear Product and Engineering workImprove existing platform behaviourValidate fixes and releasesSupport implementationsSupport customer optimisationImprove how the platform operates as we scaleThis is not a generic project-management role.This is not pharmaceutical product management.This is not generic customer success.You need genuine pharmacy technology depth .⚙️ Your pharmacy systems experience You should have worked hands-on with complex pharmacy or medication-management software.Relevant experience may include:Pharmacy workflow configurationMedication-management configurationDispensing workflowsPharmacist verificationClinical checkingPrescription processingPharmacy work queuesMedication and product mastersFormulariesInventoryStock movementBatch trackingExpiry managementOrder managementFulfilmentDelivery workflowsStock reconciliationRoles and permissionsWorkflow rulesSystem settingsReportingIntegrationsUATRelease testingDefect investigationRoot-cause analysisGo-liveHypercareProduction supportWe want someone who understands why the system behaves the way it does .Relevant platforms and ecosystems Strong experience may come from:Oracle Health / Cerner PharmNetEpic WilloweClinicalWorksInterSystems / TrakCareMEDITECH PharmacyDedalusAltera / AllscriptsOmnicellBD / PyxisHospital pharmacy systemsPharmacy Management SystemsPMR systemsDispensing systemsMedication-management systemsPharmacy automation platformsExperience with UK PMR platforms such as:Titan PMRCegedim RxRxWebPositive Solutionswould be particularly interesting.You do not need experience with Script Assist specifically.You do need deep experience with complex pharmacy software .What you should be able to work out When something goes wrong, you should naturally ask:Is the workflow correct?Is the configuration correct?Are the right permissions in place?Is the user following the correct process?Is the underlying data right?Is there an integration issue?Is this a software defect?Is this actually a new product requirement?Can existing functionality solve it?Can configuration solve it without development?What are the operational consequences?We want someone who can combine:Pharmacy knowledge + systems understanding + operational judgementClient-facing responsibility You will also work directly with UK pharmacies and healthcare operators.You will:Join and increasingly lead pharmacy client callsUnderstand customer requirementsExplain system behaviourHelp customers improve workflowsManage difficult issuesChallenge unclear requestsPush back professionallyGive clear updatesManage actions through to completionCoordinate with internal teamsSupport implementation and optimisationYou do not need to have spent your entire career managing clients.But you must be confident, articulate and credible enough to work directly with customers.️ Product and Engineering collaboration You will work closely with:Director of PharmacyProductEngineeringQAImplementationCustomer SupportClient teamsYou may:Translate pharmacy requirements into product requirementsDefine expected system behaviourHelp shape user stories and acceptance criteriaReview proposed workflowsSupport backlog decisionsValidate fixesParticipate in UATSupport releasesInvestigate live incidentsIdentify recurring problemsImprove pharmacy workflows over timeYou should be able to speak both:Pharmacy and software .Relevant previous titles This role may suit someone currently or previously working as a:Pharmacy Systems ManagerPharmacy Systems LeadPharmacy Application LeadMedication Management LeadClinical Systems Lead – PharmacyPharmacy Informatics ManagerPharmacy Informatics SpecialistEHR Pharmacy LeadClinical Application Lead – PharmacyPharmacy Module LeadPharmacy Implementation LeadSenior Pharmacy Application SpecialistSenior Product Specialist – PharmacyProduct Owner – Pharmacy / Medication ManagementYour exact title is less important than your actual systems depth.The level we are looking for You will typically have around 4–12 years of relevant experience .You may be:A highly capable 4–6 year pharmacy-system specialist ready to step upA senior application or module specialistA pharmacy systems leadA Product OwnerAn experienced managerWe care more about:Pharmacy-system depthTechnical understandingJudgementCommunicationOwnershipthan the number of years you have accumulated.✅ What we are looking for You should have:At least 4 years of relevant pharmacy-technology experienceDeep hands-on pharmacy systems experienceStrong understanding of dispensing and medication workflowsExperience configuring or improving pharmacy softwareStrong understanding of inventory and operational pharmacy processesExperience with EHR / EMR / HIS pharmacy functionality, PMR or another substantial pharmacy platformExperience with UAT, releases or production supportAbility to troubleshoot complex system behaviourExperience working with Product or EngineeringStrong spoken and written EnglishConfidence speaking directly with UK clientsStrong organisation and follow-throughGood judgementA hands-on operating styleComfort working UK business hours⭐ Particularly valuable experience We would especially value:Oracle Health / Cerner PharmNetEpic WilloweClinicalWorks pharmacyInterSystems / TrakCare pharmacyMEDITECH PharmacyDedalus pharmacyOmnicellBD / PyxisTitan PMRCegedim RxRxWebPMRDispensing systemsMedication managementPharmacy inventoryPharmacy automationPharmacy integrationsPharmacy implementationProduct ownershipClient deliveryA B.Pharm, M.Pharm, PharmD or recognised pharmacist qualification is valuable but not required where pharmacy-technology expertise is exceptional.This role is probably not right for you if your experience is mainly Pharmaceutical salesPharmaceutical marketingDrug product managementPharmacovigilanceMedical affairsMedical codingGeneric healthcare consultingGeneric business analysisGeneric SaaS customer successProject management without pharmacy-system expertiseEHR experience unrelated to pharmacy or medication workflowsPharmacy operations with little technology experienceSoftware development with little pharmacy-domain knowledgeThe core requirement is:Deep pharmacy systems expertise, with enough communication and judgement to work directly with customers and Product/Engineering.Why join Script Assist? You will work directly with our Director of Pharmacy on one of the most sophisticated areas of the Script Assist platform.You will have the chance to combine:PharmacyTechnologySystemsProductInventoryClient deliveryWorkflowsOperationsFor the right person, this can grow into increasingly broad ownership of the Script Assist pharmacy platform and pharmacy function.Apply Apply if you have deep experience owning, configuring, implementing or optimising pharmacy systems, medication-management software, PMR, dispensing platforms or EHR / EMR / HIS pharmacy modules .

📌 Pharmacy Systems Manager – EHR / EMR / HIS (Borivali)
🏢 Script Assist
📍 Borivali