Job Description

WE’RE HIRING | CUSTOMER SUPPORT AGENT – CHAT & VOICE

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Location: Bangalore

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Experience: 1–3 Years

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Qualification: Graduate

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Preferred Background: Hospitality

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Employment Type: Full-time

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We’re looking for customer-focused professionals with a hospitality background and excellent communication skills to join our Customer Experience team.

Key Responsibilities n

• Handle customer queries and complaints through chat & voice

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• Understand customer concerns and provide effective solutions

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• Ensure first-contact resolution wherever possible

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• Handle escalations with empathy and professionalism

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• Coordinate with internal teams to resolve issues

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• Maintain accurate CRM/case records

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• Meet quality, resolution time and CSAT/NPS targets

What We’re Looking For n





✅ 1–3 years of experience in hospitality

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✅ Experience handling customers through voice & chat

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✅ Excellent verbal and written communication

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✅ Solid listening and problem-solving skills

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✅ Customer-first attitude with a calm and professional approach

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✅ Graduate in any discipline

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Interested candidates can apply/share their CV.

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Please Share resume on [email protected]

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#Hiring #CustomerSupport #CustomerExperience #HospitalityJobs #CustomerServiceJobs #BangaloreJobs #ChatSupport #VoiceProcess #HospitalityProfessionals #ImmediateHiring #JobsInBangalore #HiringNow

📌 Customer Support Agent (Bengaluru)
🏢 Viva Couture & Multiple Brands
📍 Bengaluru