Job Type: Full-Time

Work Mode: Work from Office

Working Days: Monday to Friday

Shift: Night Shift (DO NOT APPLY IF YOU'RE NOT COMFORTABLE WORKING NIGHT SHIFTS)

Location: Sector 5, Kolkata

NO TRANSPORTATION PROVIDED

This is not a traditional Call Center or BPO role. The position requires someone who can understand customer requirements, follow processes accurately, solve problems, and maintain a high level of attention to detail.

Requirements

- Fluent English communication skills - both written and spoken.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to identify even minor errors or inconsistencies.
- Good analytical and problem-solving abilities.
- Ability to multitask and manage priorities effectively.
- Ability to learn new software, tools, and processes quickly.
- Comfortable working night shifts.
- Must be willing to work from our office. This is an office-based position and Work from Home/Remote work is not available.
- Must be able to arrange own transportation, as transportation is not provided by the company.
- Skilled attitude, reliability, and a strong sense of responsibility.




- Ability to work independently as well as collaborate effectively with the team.
- Candidates with knowledge or experience in website designing, UI/UX, graphic design, or web technologies will have an advantage.
- Basic knowledge of design tools, SaaS platforms, online software, HTML/CSS, or website interfaces will be considered an added advantage.
- Previous experience in customer success, customer support, e-commerce, SaaS, website-related services, or a similar role will be an advantage.

Key Responsibilities

- Communicate with clients through various channels in a professional and helpful manner.
- Understand client requirements and provide accurate and timely assistance.
- Maintain a high level of attention to detail in every task.
- Follow client-specific SOPs, guidelines, and workflows accurately.
- Maintain accurate records and update relevant systems.
- Identify potential issues and escalate them appropriately.
- Take ownership of assigned tasks and ensure they are completed accurately and on time.
- Maintain a high standard of customer satisfaction and service quality.

📌 Customer Success Representative (Kolkata)
🏢 RFS Business Solutions
📍 Kolkata