We are looking for Online Sales Executive in our Organization
Location – Santacruz, Mumbai (6 days a week)
Salary - Upto 8 lpa
Roles & Responsibilities:
- Online Targets - Meeting monthly sales target & outperform him/herself.
- E-Commerce – CRM operational experience with the ability to re-imagine current ways to improve upon the client's promise.
- Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, and email & convert them to purchases.
- Managing the Online Reputation of the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn & so on.
- Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.
- Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.
- Responsible for improving the brand CSAT & NPS score.
- Working with the team on getting the right information and closing the tickets accordingly.
- Understanding of analytical and reporting skills.
Skills:
- 3-4 yrs of experience in Online Sales is Mandatory.
- Should have experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.
- Ideally should come from jewellery / Luxury brands.
- Focuses on a quick turnaround time for maximum output.