Job Description

Role Summery:

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The Front Desk Executive will serve as the central point of contact for all school stakeholders, creating a positive first impression and ensuring smooth front-office operations including visitor management, communications, admissions support, and administrative tasks.

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Roles & Responsibilities:

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- Welcome and direct all visitors including parents, students, prospective families, and guests professionally.
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- Handle all incoming calls and emails, address inquiries promptly, and route to the appropriate department or staff.
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- Assist with administrative tasks including maintaining school records, student files, and document management.
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- Coordinate appointments for parents, students, and staff with teachers and administrators.
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- Provide information on school programmes, curriculum, admissions process, extracurricular activities, and events.
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- Address and resolve queries, concerns, or complaints from parents, students,



or visitors professionally and courteously.
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- Monitor entrance area for security protocol compliance, maintain visitor logs, and ensure student and staff safety.
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- Support the admissions team with scheduling tours, assisting enrolment procedures, and providing information to prospective families.
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- Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate recipients.
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- Maintain a clean, organised, and skilled front desk area with updated school promotional materials.
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Qualifications & Experience:

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- Any Graduate or Post Graduate.
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- 2–4 years of experience in a front desk, reception, or customer-facing role.
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- Excellent command of English language (written and verbal).
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- Proficiency in Microsoft Office and ability to quickly learn school management software.
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📌 Front Desk Executive (Mumbai)
🏢 Billabong High International School (BHIS)
📍 Mumbai