Job Description

Job Description – Case Officer

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Company: Phoenix Business Advisory

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Position: Case Officer

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Experience: 2–4 Years

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Employment Type: Full-Time

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Location: Ahmedabad, Gujarat

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Working Days: Monday–Saturday

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Working Hours: 10:00 AM – 7:00 PM

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Joining: Immediate Joiner Preferred

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About Phoenix Business Advisory

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Phoenix Business Advisory is a business migration and advisory firm providing immigration, business migration, and expansion solutions across New Zealand, Australia, USA, and UAE .

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We are looking for an experienced Case Officer with prior experience in the visa/immigration industry to manage client cases, documentation, follow-ups, and case coordination while ensuring accuracy and timely processing.

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Key Responsibilities

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- Manage and coordinate visa/immigration cases from documentation through the relevant processing stages.
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- Review client documents for completeness, accuracy, and compliance with case requirements.
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- Prepare and maintain case files, applications, checklists, trackers, and related documentation.
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- Coordinate with clients for pending documents, information, and case updates.
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- Ensure timely follow-ups and movement of cases through different processing stages.
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- Coordinate with internal teams, consultants, legal professionals, and other stakeholders.
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- Monitor case deadlines and ensure timely completion of assigned tasks.
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- Identify documentation gaps or case-related issues and escalate them appropriately.
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- Maintain accurate case records and provide regular status updates to management.
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- Follow company SOPs, quality standards, and confidentiality requirements.
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Requirements & Qualifications

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- Bachelor's degree in Business Administration, Management, Commerce, Law, or a related field .
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- 2–4 years of prior experience in the visa/immigration industry is mandatory.
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- Hands-on experience in visa processing, case management, documentation, or immigration operations .
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- Strong understanding of visa/immigration documentation and processing workflows.
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- Excellent written and verbal communication skills.
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- Strong attention to detail and accuracy.
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- Good organizational and time-management skills.
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- Ability to manage multiple cases and deadlines simultaneously.
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- Strong follow-up, coordination, and problem-solving abilities.
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- Good knowledge of MS Excel, Word, Google Sheets, and documentation tools .
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- Ability to maintain confidentiality of sensitive client information.
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- Immediate joiners preferred.
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Preferred Experience

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Experience with Recent Zealand, Australia, USA/L-1, UAE immigration, business migration, investor migration, or other international visa processes will be an advantage.

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What We Offer

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- Opportunity to work with an international business migration and advisory firm.
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- Exposure to international visa and business migration processes.
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- Opportunity to work closely with experienced operations and leadership teams.
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- Professional and growth-oriented work environment.
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- Career growth within the Operations and Case Management function.
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📌 Visa Officer (Noida)
🏢 Phoenix Business Advisory
📍 Noida