Job Description

’ – & Location: Indore | Experience: 1–3 Years | Shift: Night Shift | Full-Time We are looking for a technically inclined Support Executive to handle international customers , resolve their queries through calls/messages/emails, and contribute to new customer acquisition and business growth . • Handle international customer calls, messages and emails during the night shift. • Understand and resolve customer queries related to the online platform/service. • Provide basic technical support and troubleshooting to customers. • Escalate technical issues to the appropriate team and follow up until resolution. • Make cold calls and outbound calls to acquire new customers. • Generate leads through calls, emails and online outreach . • Follow up with prospects and maintain customer/lead information. • Support marketing, customer engagement and branding activities . • Coordinate with internal teams to ensure smooth customer service. ’ • Technical/IT background is preferred.



• Excellent spoken and written English communication . • Comfortable handling international customers over voice calls . • Strong problem-solving and customer-handling skills. • Comfortable with cold calling, lead generation and follow-ups . • Basic understanding of software, websites, applications or technical troubleshooting . • Knowledge of marketing and branding will be an added advantage. • Basic accounts/accounting knowledge will be an added advantage. • Comfortable working independently during night shifts . • Graduate in BCA, B.Tech, B.Sc. (IT/CS), BBA, B.Com or a related field preferred. ⭐ Someone with a technical mindset + robust communication skills + customer support experience + willingness to make outbound calls . The candidate should be comfortable interacting with international customers and working during night hours.

📌 Technical Support & Business Development Executive (Ganj)
🏢 Sofmen Technologies
📍 Ganj