Job Description

Scale Labs is hiring a full time Customer Success Manager for one of its clients in Delhi.

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The role involves handling customer communication, resolving queries promptly, and ensuring a warm and seamless customer experience.

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This is a full-time, on-site position. Freelancers should not apply.

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This role is ideal for someone who is an excellent communicator, highly organized, patient, proactive, and comfortable handling customers across multiple communication channels.

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Responsibilities:

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- Handle customer calls, DMs, emails, and WhatsApp communication
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- Respond to customer queries related to products, orders, exchanges, and deliveries
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- Follow up with customers and help convert abandoned carts
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- Provide a warm, prompt, and seamless customer experience across every interaction
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- Understand customer concerns patiently and proactively provide appropriate solutions
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- Coordinate with internal teams to resolve customer concerns and ensure timely closure
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- Follow up on pending orders, delivery updates, exchanges, and other customer requests
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- Maintain professionalism, patience,



and attention to detail in every customer interaction
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- Maintain accurate records of customer conversations, queries, and follow-ups
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- Identify recurring customer concerns and communicate relevant feedback to the internal team
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Requirements:

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- Excellent communication skills in English (written and verbal)
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- Strong customer handling and relationship management skills
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- Highly organized with strong attention to detail
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- Patient, proactive, and solution-oriented approach
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- Comfortable handling customer communication across calls, DMs, email, and WhatsApp
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- Ability to handle multiple customer queries and follow-ups efficiently
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- Strong coordination skills and ability to work with internal teams
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- Professional and empathetic approach towards customer interactions
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- Prior experience in customer success, customer support, customer service, or a similar role is preferred
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- Full-time availability only
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Details:

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Full-time | On-site – Delhi

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Timings: 9 AM - 6 PM

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Salary: ₹20,000 per month

📌 Customer Success Manager (New Delhi)
🏢 Scale Labs
📍 New Delhi