Job Description

International Voice Process Executive – Amazon Project

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Company: Sutherland

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Client / Project: Amazon

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Job Type: Permanent / Full-Time

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Location: Perungalathur, Chennai

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Work Model: Work From Office (WFO)

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Working Days: 6 Days Working + 1 Rotational Week Off

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CTC: ₹3.5 LPA

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Job Overview

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Sutherland is hiring International Voice Process Executives for its Amazon Project in Chennai.

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The role involves handling customer interactions through voice calls and providing professional, accurate and customer-focused support to international customers.

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The candidate must have excellent English communication skills with clear pronunciation, solid articulation and a professional UK-style communication ability.

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Key Responsibilities

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- Handle inbound international customer calls professionally and confidently.
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- Assist customers with their queries, requests and concerns.
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- Understand customer requirements and provide accurate resolutions.
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- Communicate with customers in clear, fluent and professional English .
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- Maintain a UK-style professional communication approach , including appropriate tone, pronunciation, vocabulary and etiquette.
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- Handle customer complaints and difficult situations calmly and professionally.
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- Provide step-by-step assistance and troubleshooting wherever required.
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- Document customer interactions and resolutions accurately in the system.
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- Follow Amazon/Sutherland process guidelines, quality standards and compliance requirements.
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- Meet defined quality, productivity and customer satisfaction targets.
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- Escalate complex issues to the appropriate support team when required.
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Mandatory Requirements

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- Excellent spoken English communication is mandatory.
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- Candidate must be highly comfortable speaking with UK/international customers .
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- UK-style English communication / pronunciation / articulation is strongly mandatory.
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- Strong listening and comprehension skills.
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- Clear and confident voice.
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- Good customer-handling and problem-solving skills.
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- Professional attitude and customer-centric approach.
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- Basic computer knowledge and ability to work on multiple applications.
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- Comfortable working in rotational shifts , including night shifts.
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- Willingness to work 6 days a week with 1 rotational weekly off .
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- Must be comfortable working 100% from office in Perungalathur, Chennai.
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Educational Qualification

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- 12th Pass / Diploma / Any Graduate can apply.
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- Freshers and relevant international voice-process candidates may be considered based on the project requirement.
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Preferred Experience

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Candidates with experience in:

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- International Voice Process
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- UK Voice Process
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- UK Customer Support
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- International Customer Service
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- BPO / Call Centre
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- Technical Voice Support
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- Customer Service
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will be preferred.

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Candidate Profile

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We are looking for candidates who can:

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Speak English → Understand the customer → Communicate professionally → Resolve the issue → Deliver an excellent customer experience.

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Candidates with strong UK accent familiarity, neutral/clear pronunciation and excellent conversational English will be highly preferred.

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📌 voice process (Chennai)
🏢 Sutherland
📍 Chennai