Job Title: Product Support Engineer( L2 )
Signzy is an AI-powered RPA platform designed for financial services. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over
200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India
and a top 3 acquiring bank in the US. Mastercard, and offices in New York and Dubai, serving customers worldwide. of 120+ people is based in Bangalore, building cutting-edge global AI products.

tech-savvy team backed by investors passionate about creating innovative solutions. and be part of the future of financial services technology!

As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the
smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.
high-quality support, ensuring compliance and security in financial transactions.

Experience in troubleshooting production issues in SaaS / fintech systems.
Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.
Basic knowledge of n8n workflows & JavaScript ( like conditions,



functions etc..) Comfortable working with Linux environments, logs, and basic scripting.
Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.
Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.
Robust problem-solving skills and ability to handle client-facing technical support scenarios.

- Ability to provide step-by-step technical help, both written and verbal.
- Experience in customer service or support roles, with an ability to manage
Bachelor’s degree in Information Technology, Computer Science, or relevant
field.
- Experience in supporting API and digital KYC in financial institutions is highly
Startup experience is a plus.

This is your opportunity to work with cutting-edge technology in the financial services industry
and play a pivotal role in ensuring the integrity and security of financial transactions.

📌 Digital & Product Support Engineer (Bengaluru)
🏢 Signzy
📍 Bengaluru