Job Title: Customer Success Specialist / Customer Success Associate / Customer Success Executive
Experience Required: 1-3 years of experience (preferred: onboarding counselling and customer engagement experience)
Job Module: Remote/Work From Home (6 days working)
Language: Must be fluent in one of the following languages: Gujarati, Marathi, Tamil, or Telugu.

Roles & Responsibilities
Take end-to-end responsibility for the customer journey from the day the sale is closed until program completion, ensuring a smooth and positive experience at every stage.
Act as the first point of contact post-sale, welcoming current customers and ensuring a smooth transition from sales to customer success.
Conduct structured onboarding and provide a complete walkthrough of the program, learning modules, processes, and key resources.
Build strong customer relationships by understanding their needs, proactive support, and consistent engagement.
Track customer progress, engagement levels, milestones, drop-off points,



& taking timely action wherever required.
Identify opportunities for renewals, upselling, and cross-selling based on customer needs, engagement, and overall journey.

Skills & Qualifications Required
1-3 years of relevant experience in Onboarding, Counselling, Customer Success or related roles. (preferred: post-sales customer engagement, and counselling sales role).
Must have fluent verbal communication in at least one of the following languages: Gujarati, Marathi, Tamil, or Telugu.
Excellent command over communication and presentation
High emotional intelligence to make customers feel valued, supported, and motivated
Problem-solving mindset with accountability
Positive attitude, patience, and a customer-first approach

Anyway, if all this sounds like your cup of tea, then Do APPLY
We look forward to hearing from you !!!

📌 Customer Success Specialist (Agra)
🏢 HireNHigher
📍 Agra