Job Description

n

About The Leela

n

The Leela Palaces, Hotels and Resorts is India's leading luxury hospitality brand, renowned for combining world-class luxury with the warmth of Indian hospitality. Headquartered in Mumbai and owned by a Brookfield Asset Management-sponsored private real estate fund, The Leela operates thirteen award-winning hotels across key business and leisure destinations in India, with a solid pipeline of future developments.

n

Recognized multiple times as the World's Best Hotel Brand by Travel + Leisure USA World's Best Awards , The Leela offers immersive experiences rooted in Indian culture, heritage, wellness, and gastronomy. The brand is affiliated with Preferred Hotels & Resorts and is a member of the Global Hotel Alliance.

n

Why Join The Leela?

n

n
- Be part of an award-winning luxury hospitality brand.
n
- Work in an environment that values excellence, innovation, and creativity.
n
- Contribute to the growth of an iconic Indian luxury brand.
n
- Access strong career development opportunities.
n
- Create meaningful experiences inspired by India's rich cultural heritage.
n

n

Position Overview

n

Reporting To: AVP & Vice President – Sales

n

Location: The Leela Corporate Office, Mumbai

n

The Director – Experiences will lead the development and execution of The Leela's portfolio-wide experiences strategy, creating distinctive, destination-led offerings that enhance guest engagement, strengthen brand positioning, and generate incremental revenue. The role will work closely with Sales, Marketing & Communications, Revenue Management, Operations, F&B;, Digital, Brand, and hotel teams to identify, curate, commercialize, and scale luxury experiences across the portfolio.

n

Key Responsibilities

n

Experience Strategy & Development

n

n
- Develop and implement the overall experiences strategy and roadmap across The Leela portfolio.
n
- Identify opportunities to create differentiated experiences across culture, heritage, wellness, gastronomy, art, celebrations, lifestyle, and leisure.
n
- Ensure experiences reflect each destination's unique character while remaining aligned with The Leela brand philosophy.
n
- Build a framework for evaluating, launching, and scaling experiences across hotels.
n

n

Experience Design & Curation

n

n
- Conceptualize signature experiences that are memorable, authentic, and commercially viable.
n
- Develop guest journeys and experience narratives.
n
- Curate bespoke experiences for VIP guests, celebrations, events, and luxury travelers.
n
- Establish relationships with artists, chefs, wellness practitioners, cultural experts, and local partners.
n

n





Commercialization & Revenue Growth

n

n
- Develop strategies to convert experiences into revenue-generating opportunities.
n
- Partner with Sales and Revenue Management to package experiences for leisure, corporate, MICE, weddings, celebrations, and luxury travel segments.
n
- Establish pricing, packaging, and commercial models.
n
- Drive upselling and cross-selling opportunities and monitor ROI.
n

n

Sales & Business Integration

n

n
- Integrate experiences into the overall sales proposition.
n
- Develop sales tools, presentations, collateral, and client-facing experience packages.
n
- Support business development efforts through compelling experience-led propositions for strategic accounts and high-value clients.
n

n

Partnerships & Collaborations

n

n
- Build strategic partnerships with luxury brands, cultural institutions, chefs, artists, wellness experts, and premium lifestyle organizations.
n
- Develop collaborations that enhance guest value while supporting commercial objectives.
n
- Ensure all partnerships align with The Leela's brand standards and positioning.
n

n

Signature Experiences & Brand IP

n

n
- Develop proprietary experience concepts and signature brand experiences.
n
- Identify successful property-level initiatives that can be replicated across the portfolio.
n
- Ensure consistency in quality, storytelling, and execution while preserving local authenticity.
n
- Continuously refresh the experience portfolio to maintain exclusivity and relevance.
n

n

Luxury Guest Experiences

n

n
- Design highly personalized offerings for VIPs, HNIs, UHNWIs, and discerning luxury travelers.
n
- Create bespoke experiences for milestone celebrations, repeat guests, and special occasions.
n
- Build experiences that foster emotional connections, loyalty, and repeat visitation.
n

n

MICE, Weddings & Celebrations

n

n
- Develop differentiated experience propositions for MICE, corporate incentives, weddings, and social events.
n
- Partner with Sales and Events teams to create customized itineraries and event experiences.
n
- Enhance guest engagement before, during, and after key events.
n

n

Cross-Functional Leadership

n

n
- Collaborate closely with Sales, Marketing, Revenue Management, Operations, F&B;, Brand, Digital teams, General Managers,



and Directors of Sales.
n
- Establish governance, quality standards, and operational processes for experience delivery.
n
- Share best practices and successful concepts across properties.
n

n

Marketing & Storytelling

n

n
- Support the creation of compelling narratives and content around experiences.
n
- Identify opportunities for PR, influencer engagement, social media, and brand collaborations.
n
- Develop annual experience calendars aligned with cultural, seasonal, and destination-specific opportunities.
n

n

Qualifications

n

n
- Graduate or Postgraduate degree in Hospitality, Business Management, Sales & Marketing, Luxury Brand Management, or a related discipline.
n
- 12-15+ years of experience in luxury hospitality, experiential marketing, luxury travel, lifestyle, events, brand partnerships, or related fields.
n
- Proven experience in conceptualizing, launching, and commercializing premium or luxury experiences.
n
- Strong understanding of luxury consumer behavior and market trends.
n
- Demonstrated ability to build strategic partnerships and external networks.
n
- Strong commercial acumen with the ability to translate creative ideas into revenue opportunities.
n
- Excellent communication, stakeholder management, presentation, and negotiation skills.
n
- Ability to identify unique destination attributes and transform them into compelling guest experiences.
n
- Strong execution capabilities, with experience managing initiatives from concept and partnership development through commercial launch, delivery, and performance measurement.
n

n

Key Performance Indicators

n

n
- Revenue generated through experiences.
n
- Incremental guest spend and commercial contribution.
n
- Number and quality of signature experiences launched.
n
- Uptake, conversion, and participation rates.
n
- Guest satisfaction and engagement scores.
n
- Repeat participation and loyalty indicators.
n
- Strategic partnerships established.
n
- Cross-property adoption of successful experiences.
n
- Contribution to luxury leisure, MICE, weddings, and celebrations revenue.
n
- PR impact and brand visibility generated.
n
- ROI of experience-led initiatives.
n

n

Key Competencies

n

n
- Experience Strategy & Innovation
n
- Luxury & Experiential Marketing
n
- Commercial Acumen
n
- Brand Storytelling
n
- Strategic Partnerships
n
- Luxury Consumer Insights
n
- Sales & Business Development
n
- MICE & Event Management
n
- Guest Experience Design
n
- Stakeholder Management
n
- Negotiation & Influencing
n
- Project Management
n
- Cross-Functional Leadership
n
- Execution Excellence
n

📌 Director Experiences Sales (Mumbai)
🏢 The Leela Palaces, Hotels and Resorts
📍 Mumbai