? WE’RE HIRING | CUSTOMER SUPPORT AGENT – CHAT & VOICE

? Location: Bangalore

? Experience: 1–3 Years

? Qualification: Graduate

? Preferred Background: Hospitality

? Employment Type: Full time

We’re looking for customer-focused professionals with a hospitality background and excellent communication skills to join our Customer Experience team.

? Key Responsibilities

- Handle customer queries and complaints through chat & voice

- Understand customer concerns and provide effective solutions

- Ensure first-contact resolution wherever possible

- Handle escalations with empathy and professionalism

- Coordinate with internal teams to resolve issues

- Maintain accurate CRM/case records

- Meet quality, resolution time and CSAT/NPS targets

? What We’re Looking For





✅ 1–3 years of experience in hospitality

✅ Experience handling customers through voice & chat

✅ Excellent verbal and written communication

✅ Strong listening and problem-solving skills

✅ Customer-first attitude with a calm and professional approach

✅ Graduate in any discipline

? Interested candidates can apply/share their CV.

Please Share resume on [email protected]

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📌 Customer Support Agent (India)
🏢 Viva Couture & Multiple Brands
📍 India