Shift Timings: 5:30 PM to 2:30 AM IST (US Shift)
Perform day to day time card transactions including verifying & recording in system by understanding and learning the timesheet workflow in the system.
Understand the schedule of procuring timesheets from clients and collecting approved timecards. Gather the understanding of ST/OT hours and US state payroll rules.
Verify discrepancies and resolve timecard issues. Follow up on missing timecards.
Data Analysis of approved/pending timecards to identify reason trends and work with stake owners to get resolution.
You should be able to handle complaints or questions regarding timesheet discrepancies.
Ensure Time & Attendance records are submitted on every employee within established deadlines
Communicate with all necessary parties to research and resolve rejected and other timesheet issues.
Regular follow-up with clients is mandatory
Exceptional interpersonal skills; communications skills - specifically written and oral
Bachelor degree in Commerce
Well versed with MS Office, basic Excel skills are must
Job requires being careful about detail and thorough in completing work tasks.
Willingness to work in a calling & communicating profile.
Bonus Points If
Ability to resolve conflict
Ability to convince
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.