Role & responsibilities
Understanding partners business use case.
Describing Banking products to partners. (Presales/Post sales calls for clients).
Product demo/docs walkthrough.
Handling partner tech queries on email, live chat & calls.
Handling/debugging merchants Integration issues. (All Kaleidofin products including SFTP set-up, APIs, SDKs etc. etc.)
Owning the support documentation initatite & ensure that integration documentation
Preferred candidate profile
4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.
FinTech experience is a must.
To explain complex information in simple, clear terms to non-IT personnel.
Additional skills required: -
Ability to deal with complex issues.
Logical thinker
Good Analytical and Problem solving skills
Perks and perks
Be a part of a well-funded, high growth insurtech startup.
Opportunity to create large scale impact.
Competitive market salary.
Health insurance
Versatile and fun work setting.